Technical Support Engineer

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BeyondTrust

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

💰 Private Equity Round on 2021-05

Cybersecurity

BeyondTrust is a company that specializes in providing cybersecurity solutions. They focus on offering products and services that protect organizations from internal and external threats, and their solutions often involve privileged access management to secure and manage the identities and credentials of users accessing critical systems and data.

📋 Description

• Manage customer communication and expectations. • Provide phone, email, and chat support to assigned accounts. • Provide troubleshooting and debugging of customer problems. • Act as the customer liaison to Engineering, Sales, and Field Engineer teams. • Transition product issues to Tier 3 Support, Engineering, and product enhancements to Product Management, tracking status to the customer regularly. • Escalate critical issues and roadblocks to the Technical Support Manager. • Be a part of the on-call rotation for the assigned product team.

🎯 Requirements

• Bachelor’s degree preferred in a related technical field. • 5 years in enterprise software customer support and/or IT related support. • Proficient knowledge of Windows based Desktop and Server OS • Proficient knowledge of Mac OS (preferred) • Strong dedication to customer care. • Strong team interaction skills. • Excellent verbal and written communication skills, in person, by telephone, and with large teams. • Ability to understand and analyze customer technical needs. • Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams.

🏖️ Benefits

• Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected. • We take care of our employees so they can take care of our customers.