Technical Support Engineer – Temp Employment

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BeyondTrust

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

💰 Private Equity Round on 2021-05

Cybersecurity

BeyondTrust is a company that specializes in providing cybersecurity solutions. They focus on offering products and services that protect organizations from internal and external threats, and their solutions often involve privileged access management to secure and manage the identities and credentials of users accessing critical systems and data.

📋 Description

• Manage customer communication and expectations • Provide phone, email, and chat support to assigned accounts • Troubleshoot and debug customer problems • Act as the customer liaison to Engineering, Sales, and Field Engineer teams • Transition product issues to Tier 3 Support and Engineering, and product enhancements to Product Management, tracking status with customers regularly • Escalate critical issues and roadblocks to the Technical Support Manager • Participate in the on-call rotation for the assigned product team

🎯 Requirements

• Bachelor’s degree in a related technical field preferred, not required • 5 years in enterprise software customer support and/or IT-related support • Proficient knowledge of Windows-based desktop and server operating systems • Proficient knowledge of Mac OS preferred • Strong dedication to customer care • Strong team interaction skills • Excellent verbal and written communication skills in person, by telephone, and with large teams • Ability to understand and analyze customer technical needs • Ability to participate, contribute, and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support, and Sales teams • Knowledge of Active Directory • Knowledge of Group Policy • Knowledge of networking/layers • Knowledge of Windows Server • Knowledge of antivirus/firewall rules and policies • Knowledge of virtualization • Knowledge of customer service • Knowledge of Azure • Knowledge of secure machine-to-machine communication • Knowledge of security software • Knowledge of SQL • Knowledge of Windows Server administration • Knowledge of Windows 10/11 • Knowledge of Mac OS Catalina and higher • Knowledge of command line • Knowledge of Windows account administration • Knowledge of SaaS • Knowledge of Microsoft Office