Provider Growth Manager

🕒 October 22

🇺🇸 United States – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📈 Growth Marketing

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Big Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $75M Series C on 2022-01

Consulting • Marketing • Healthcare

Big Health is a company focused on making effective mental health care accessible through digital solutions. They offer a comprehensive platform with programs such as Sleepio, Daylight, and Spark Direct, which help individuals improve sleep, manage anxiety, and enhance mood, respectively. Big Health serves employers, health plans, and benefits consultants, aiming to overcome barriers to mental health care like stigma, financial difficulties, and access issues. Their mission is to empower people and organizations to take control of their mental health with evidence-based digital programs that are inclusive, scalable, and affordable.

📋 Description

• Own a portfolio of provider accounts after implementation and grow orders year over year • Own inbound interest from smaller practices and referral sources; respond, qualify, and book next steps • Run discovery calls and demos with providers and practice managers • Follow up consistently to move practices from initial interest to first order • Route larger practices and health system opportunities to the Sales Director and Territory Manager • Get new practices live using the onboarding playbook, including account setup, ordering steps, patient communication, and activation • Train providers, medical assistants, and staff on ordering and patient activation • Help practices address billing questions, including digital mental health treatment codes and payer coverage; involve Market Access for complex issues • Drive new practices to first orders and repeat orders from multiple providers • Manage smaller and referral-partner practices with check-ins, office hours, webinars, and targeted outreach • Monitor ordering and activation data and act on declining performance • Grow ordering by adding prescribers, expanding to new patient populations, and embedding referrals into practice workflows • Serve as first line for practice questions and route technical, billing, or contract issues internally • Conduct targeted outbound outreach to priority accounts and practice segments • Work referral partner networks to generate new practice opportunities • Support conferences and events through pre-event outreach, booth coverage, and follow-up • Capture learnings to improve sales materials, onboarding, training, and care pathway templates • Maintain accurate Salesforce records for activity, stage, pipeline, and next steps • Test new approaches to reach, convert, and support practices as the referral model scales • Success measured through inbound response time, new practices and first orders, conversion rate, time to first order, repeat orders at 90 days, order growth, qualified meetings, and sourced pipeline

🎯 Requirements

• Bachelor's degree or equivalent experience • 4+ years of B2B sales or account management experience selling to medical practices or provider groups • Track record of hitting or beating a number, whether new accounts, orders, or revenue • Full-cycle sales experience: prospecting, discovery, demos, closing, and onboarding new accounts • Understanding of how small practices make purchasing decisions • Disciplined pipeline management and follow-up across 50+ practices at different stages • Clear, confident communication on the phone and on video • Comfort with ambiguity and change • Understanding of practice billing and reimbursement, including fee-for-service, HCPCS/CPT, charge capture, or prior authorization (nice to have) • Experience selling a new product or category (nice to have) • Experience working with referral or channel partners (nice to have) • Behavioral health, sleep medicine, or primary care experience (nice to have) • Startup or early-stage commercial team experience (nice to have) • Salesforce and HubSpot experience (nice to have) • Must be eligible to work in the United States, as Big Health participates in E-Verify for all new hires in the United States

🏖️ Benefits

• Performance-based growth incentive tied to activating new practices and growing orders • Equity • Benefits

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