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Solutions Consultant

🕒 5 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

Where this job comes from

Posted on BigHand's careers page, not through a job board

First seen by Remote Rocketship 5 days ago

Still open on BigHand's site. Checked 1 hour ago.

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BigHand

201 - 500 employees

💼 Consulting

⚖️ Legal

☁️ SaaS

Consulting • Legal • SaaS

BigHand is a company that builds and invests in technologies to improve efficiency, decision-making, and competitive edge for law firms. They focus on enabling better performance in areas such as lawyer support, documentation, financial management, and matter pricing. With a global presence in 12 countries and a team of 450 employees, BigHand aims to transform ideas into actions and adapt to a constantly changing world. They emphasize values like charity, wellbeing, diversity, inclusion, and offer global perks and benefits. BigHand provides remote career opportunities across various domains including sales, marketing, and technology.

📋 Description

• Deliver product demonstrations for assigned BigHand products • Guide customers through the buying process, defining ROI, business benefits, and solution impact • Empower sales and marketing with information to nurture new and existing customers • Launch new products to the sales team and position them effectively • Assist with content updates across various channels • Monitor Salesforce attribution and log meeting/demo information • Support RFI and RFP responses and oversee clarification questions • Analyze product knowledge and identify skill development needs • Compile and deliver education and training programs • Ensure sales teams leverage case studies, white papers, and product content • Act as liaison between technical and sales teams and translate technical details into actionable insights • Analyze customer behavior, personas, and ideal customer profiles • Develop product-specific opportunity plans • Collaborate with marketing on sales toolkits, playbooks, and collateral • Utilize social selling techniques to engage clients and prospects • Facilitate handover of project requirements and customer expectations to delivery teams

🎯 Requirements

• Experience in delivering customized software demonstrations that meet customer requirements • Exceptional written and verbal communication skills with a professional image and strong customer service focus • Ability to communicate product features and benefits to both technical and non-technical stakeholders • Strong presentation skills for engaging small groups in-person or via web meetings • Ability to articulate ideas and adapt communication styles for different audiences • Proven track record in understanding and addressing client needs • Ability to work effectively across teams • Strong analytical abilities to assess customer requirements and deliver effective solutions • Willingness to seek guidance on complex issues while developing independent problem-solving skills • Excellent collaboration skills • Experience working in a global organization and contributing to cross-functional team efforts

🏖️ Benefits

• 15 days vacation per year + 2 personal days to take for anything you like • 10 paid holidays, including 4 floating holidays • 3 additional BigHand days off between Christmas & New Year • Wellbeing benefits including medical, dental, vision, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG) • Company-wide Wellness day • Company volunteer events and individual volunteer days • Career growth opportunities and study leave options • Enhanced parental leave and fertility support • 401K with employer match • Short-term disability • Life insurance • Flexible spending accounts • Fully remote working • Work-life balance

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