Senior Software Engineer

🕒 3 days ago

🇺🇸 United States – Remote

💵 $187k - $220k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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BigPanda

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $20M Series E on 2022-08

Artificial Intelligence • Enterprise • SaaS

BigPanda is a company that specializes in AI-powered IT operations and incident management. Their platform helps organizations improve operational efficiency and service reliability by automating incident management workflows and transforming IT data into actionable insights. BigPanda's solutions are designed to reduce alert noise, increase the speed and productivity of IT operations teams, and enhance service availability. Integrating with tools like ServiceNow, BigPanda offers a unified analytics dashboard to support data-driven collaboration and situational awareness. They are trusted by global enterprises to streamline IT operations and incident management, transforming manual processes through automation and advanced AI technologies.

📋 Description

• Design, build, and ship AI-powered product capabilities across the Biggy platform • Own features end to end, from understanding customer problems and shaping solutions through technical decisions, implementation, validation, launch, issue response, and iteration • Build production-grade backend services, APIs, web applications, workflow systems, AI agents, enterprise integrations, and automation platforms • Architect and implement AI-native capabilities using LLMs, prompting, tool calling, agent orchestration, RAG, vector search, knowledge graphs, embeddings, and enterprise data • Use Cursor, Claude Code, and similar AI coding platforms in the development workflow • Write prompts for development, debugging, product behavior, agent execution, data extraction, reasoning workflows, and customer-facing AI experiences • Conduct customer discovery and build relationships with customers, GTM, product, and engineering teams • Translate high-value customer problems into product capabilities • Make tradeoffs among speed, quality, reliability, cost, latency, scalability, and customer impact • Respond rapidly and transparently to bugs, regressions, and customer-impacting issues • Collaborate through paired development, design discussions, code reviews, debugging, and technical debate • Contribute to internal tools and processes and raise team standards for velocity, judgment, ownership, and customer-focused execution

🎯 Requirements

• Strong software engineering fundamentals across backend, full-stack, distributed systems, APIs, or product engineering • Hands-on experience building AI-enabled product capabilities with LLMs, RAG, vector databases, embeddings, agents, workflow automation, knowledge systems, or related technologies • High agency and ability to make forward progress independently • Extreme ownership of outcomes, customer impact, reliability, and follow-through • Ability to ship, learn, and iterate quickly while maintaining sound engineering judgment • Customer curiosity and comfort using customer feedback to shape priorities • Product judgment focused on meaningful customer value • Strong practical prompting skills, including prompt iteration, context design, tool-use instructions, structured outputs, and failure-mode analysis • High proficiency with modern AI development tools such as Cursor, Claude Code, ChatGPT, or similar platforms • Ability to architect and build safe enterprise agent systems that reason, retrieve context, call tools, execute actions, and handle errors • Ability to challenge ideas directly while remaining considerate and collaborative • Comfort with uncertainty, changing priorities, incomplete requirements, and fast iteration cycles • Excitement about applying AI to real enterprise IT Operations problems • Visa sponsorship is not available for this position

🏖️ Benefits

• Competitive equity • Remote-first environment • Unlimited PTO • Twelve (12) paid holidays throughout the year • Comprehensive health benefits • Financial assistance for fertility, adoption, and surrogacy expenses • Up to eighteen (18) weeks of fully paid leave for birthing parents • Up to twelve (12) weeks of fully paid leave for non-birthing parents • Financial planning services • Employee learning & development budget • Values-based recognition (quarterly and annually) • Social community & ERG programs • Dog friendly office • Lunches provided in office • Flexible work environment • Work-from-home stipend • Values-based culture • Career development opportunities • Competitive cash compensation

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