Senior Program Manager – Patient Support Programs

🔥 16 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

📋 Program Manager

👻 Ghost score 10%

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BioScript Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

📦 Logistics

🏥 Healthcare

💊 Pharmaceuticals

Logistics • Healthcare • Pharmaceuticals

BioScript Solutions is a Canadian specialty pharmacy and specialty-care services provider that helps patients with chronic and complex conditions access specialty drug therapies. The company operates infusion clinics and pharmacies, runs patient support programs, and offers wholesale pharmaceutical distribution and third-party logistics to manufacturers, payors and healthcare practitioners across Canada. BioScript focuses on patient-centred care, medication delivery and care coordination to improve health outcomes and simplify access to specialty treatments.

📋 Description

• Report to the Director of Patient Programs • Inspire and lead a team of Program Managers developing and executing patient support programs • Provide direct oversight of Program Managers • Ensure delivery of patient care, operational quality, and partner satisfaction • Build and maintain strong relationships with partners and stakeholders • Create collaborative internal networks and work cross-functionally across organizational departments • Drive continuous process improvement and operational excellence for patient support programs and partner portfolios • Ensure programs achieve targeted KPIs and metrics • Ensure operations comply with regulatory, partner, and quality guidelines • Coach and develop direct reports and maintain strong team engagement • Co-create solutions to enhance the patient journey • Support resolution of client issues and concerns • Review change requests and recommend action • Lead regular business reviews with partners • Support RFPs, contract negotiations, and program launches • Maintain and apply current industry trend knowledge • Support special projects involving planning, resource allocation, financial reviews, and change implementation • Report patient safety information and product quality complaints according to requirements • Review invoice accuracy

🎯 Requirements

• Experience building and leading strong collaborative, cross-functional teams with internal and external stakeholders • University degree in business or healthcare, or equivalent combination of experience and education • Minimum 3 years of experience in partner relationship and account management • Minimum 2 years of experience leading teams and coaching direct reports • Minimum 2 years of experience leading patient support programs or business process outsourcing delivery teams, preferably in healthcare • Extensive Oncology PSP operations and reimbursement experience is a strong asset • Significant project management and change management experience • Demonstrated ability to manage timelines and deliver project objectives • Effective oral and written communication and strong presentation skills • Excellent Microsoft Office Suite skills (Word, Excel, PowerPoint) • Excellent critical thinking and ability to prioritize multiple projects/tasks • Understanding of multi-channel contact centre operations, preferably on a distributed basis • General understanding of pharmacovigilance requirements • Strong understanding of financial statements and budgeting • Familiarity with electronic data management systems • Bilingual proficiency in written and verbal English and French required for effective communication with internal and external stakeholders • Project management designation/certificate is a strong asset

🏖️ Benefits

• Competitive salary • Incentive program • Comprehensive benefits package • Growth and career advancement opportunities • Monthly pulse survey and above-industry engagement culture • Remote work arrangement • Full-time permanent employment • Healthy and safe work environment • Inclusive and accessible workplace • Accommodations available upon request