Knowledge Management Analyst – Management Consultant IV

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🕒 July 23

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BizFirst LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

BizFirst LLC is a recruitment services provider that partners with businesses of various sizes, offering tailored staffing solutions including traditional recruitment, subscription-based services, and on-demand IT staffing. They focus on understanding unique client needs and driving success through flexible and affordable hiring options. BizFirst emphasizes building long-term relationships and operates with a commitment to transparency and value in their recruitment strategies.

📋 Description

• Capture and maintain project knowledge, including requirements, design decisions, process maps, configuration rationale, issue logs, test evidence, and support documentation. • Maintain a structured repository for approved artifacts and ensure teams are using current, validated content rather than draft or outdated materials. • Develop job aids, quick reference guides, FAQs, troubleshooting steps, and user support materials for training, go-live, hyper care, and steady-state operations. • Support documentation readiness for major delivery checkpoints, including SIT, UAT, user confirmation testing, training, documentation handover, and agency validation activities. • Coordinate with functional, technical, finance, reporting, and PMO stakeholders to validate content accuracy, completeness, and usability. • Identify documentation gaps, outdated artifacts, duplicate content, and missing approvals; drive remediation with the appropriate owners. • Help define artifact ownership, review cadence, approval flow, version control, retention expectations, and retirement criteria for core materials. • Organize evidence and support materials to enable smoother knowledge transfer to operations, support teams, and agency users. • Support office hours, training readiness, and post-go-live stabilization by ensuring common issues, resolutions, and updated procedures are documented and easy to access. • Maintain traceability across requirements, process documentation, training assets, test artifacts, and operational support content to improve auditability and sustainment readiness.

🎯 Requirements

• Experience supporting knowledge management, documentation control, training content, or operational readiness in a federal program or enterprise system implementation. • Strong ability to organize large volumes of project artifacts into a structured, governed repository with clear ownership and version control. • Experience developing user-facing materials such as SOPs, quick reference guides, FAQs, training aids, and troubleshooting documentation. • Ability to work across functional, technical, PMO, and business teams to validate content and keep documentation aligned to approved decisions. • Familiarity with implementation lifecycle artifacts, including requirements, design documents, test evidence, training materials, cutover content, and hyper care support materials. • Strong written communication, editing, and information-structuring skills with high attention to detail. • Comfort operating in a compliance-forward environment with formal approvals, documentation discipline, and handoff expectations. • Experience supporting knowledge transfer, documentation handover, and sustainment readiness is preferred. • DoD Experience a plus

🏖️ Benefits

• Family Health Care (54% cost covered for the entire family) • Family Dental (54% cost covered for the entire family) • Family Vision (54% cost covered for the entire family) • Flexible Spending Account • Overutilization bonuses for Time and Materials (T&M) contracts • Lifetime Event Bonuses (e.g., child, marriage) • Profit-sharing arrangement for any work brought into the company • Unlimited Leave with Approval • 401k 100% employer match on first 3% invested • $1,000 training budget