Customer Success Manager

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November 7

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BlastPoint

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Artificial Intelligence • Enterprise • Energy

BlastPoint is a company that specializes in customer intelligence and AI-driven solutions to help businesses optimize customer engagement and operational efficiency. Their platform offers AI-driven segmentation, customer engagement optimization, sustainability solutions, and more, providing insights that empower companies to understand and predict customer behavior. They cater to diverse industries, including energy, enterprise, credit unions, retail, and franchises, helping them achieve strategic objectives with minimal IT involvement. BlastPoint enables its partners to leverage significant AI-driven gains with accessible technology that integrates with existing systems.

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

⚡ Energy

📋 Description

• Build long-term, trust-based relationships as the customer's primary contact, strategic advisor, and advocate. Drive measurable business value and maximize customer lifetime value (LTV). • Lead goal-oriented customer engagements (meetings, QBRs, training) to ensure deep understanding, optimal adoption, and realization of success metrics. • Proactively identify and execute upselling and cross-selling strategies to drive account expansion and strong retention, minimizing churn risk. • Design and refine scalable customer success processes. Create and deliver clear, compelling materials (e.g., business reviews, strategic plans). • Partner with Product, Engineering, and other teams to effectively represent the voice of the customer and coordinate critical issue resolution.

🎯 Requirements

• Bachelor's Degree and 3–5+ years in a customer-facing or Customer Success role, ideally within a SaaS or technology organization. • Proven ability to manage multiple customer accounts and relationships, while supporting new clients through the implementation process. • Exceptional interpersonal and presentation skills to build trust with all client levels (users to executives). Excellent organizational skills and attention to detail under deadlines. • Solutions-oriented, resourceful, and analytical thinker with a growth mindset and a passion for technology. • Comfortable interpreting customer data and usage analytics to drive insights and strategic recommendations. • Willingness to travel periodically for customer meetings, conferences, and internal All-Hands events (approx. twice yearly in the U.S.).

🏖️ Benefits

• Competitive Salaries • $500 Home Office Stipend • Health, Dental, and Vision Insurance • Work/Life Balance Culture • 3 weeks of paid vacation • 10 Paid Holidays • Unlimited Sick Time • 401K