Sales Manager, Customer Success

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🕒 4 days ago

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Blazeo

51 - 200 employees

Founded 2008

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

SaaS • Artificial Intelligence • B2B

Blazeo is a conversational lead-conversion and automation platform (formerly ApexChat) that combines AI-powered chat and voice agents with U. S. -based live call center support to capture, qualify, and convert website visitors. Its SmartHub centralizes lead management, appointment scheduling, retainer signing, communications across web/Facebook/SMS/phone, and reporting/automations to streamline follow-ups and boost conversions. Blazeo serves service-oriented businesses (law firms, home services, medical services, college admissions, real estate, marketing agencies) and emphasizes combining generative AI with human agents for scale and quality.

📋 Description

• Lead, mentor, and develop a high-performing Customer Success team • Develop and continuously improve the customer success journey • Drive upsell and cross-sell opportunities within the existing customer base • Own the end-to-end process for customer success • Identify and implement technology solutions that enhance team productivity

🎯 Requirements

• Strong sales Leadership is a must! • Proven track record of upselling and increasing revenue • Experience in managing and leading a sales team • Proficiency in HubSpot or similar CRM tools • Ability to multitask and adapt to changes seamlessly • Excellent written and verbal skills

🏖️ Benefits

• Eligible for 10 Days PTO • 8 Holidays • 2 Floating Holidays • 5 Sick Days • Medical and other insurances • 401k • paid training and career advancement programs

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