Strategic Account Manager - Growth

July 5

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Bloomreach

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eCommerce • SaaS • Artificial Intelligence

Bloomreach is a leader in ecommerce personalization solutions, providing platforms that integrate real-time customer and product data via AI. The company offers marketing automation, product discovery, and a unified data platform specifically designed for commerce applications. This enables businesses to personalize marketing efforts across multiple channels such as email, SMS, and web, optimize ecommerce search and merchandising, and manage customer and product data for advanced analytics and omnichannel personalization. Bloomreach’s solutions cater to various industries including retail, travel, hospitality, and more, to enhance profitability and customer retention.

501 - 1000 employees

🛍️ eCommerce

☁️ SaaS

🤖 Artificial Intelligence

💰 $30M Debt Financing on 2022-10

📋 Description

•Bloomreach is building the world’s premier agentic platform for personalization. •We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. •We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. •We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. •We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. •The Strategic Account Manager is responsible for managing and growing a portfolio of mid-market accounts, ensuring long-term account stability and fostering strong relationships with senior decision-makers. This role will involve a heavy focus on engagement with key stakeholders, driving account expansion through strategic solutions, and expertly negotiating contracts to achieve mutually beneficial outcomes. •You will work closely with both clients and internal teams to deliver measurable value and drive continued growth.

🎯 Requirements

•Professional — experience in account management or a similar role, working with senior stakeholders and executives •Personal — motivation, independence, and fluency in English •5+ years of experience in Account Management, Customer Success, Sales or Consulting, leading large enterprise customers. Focus on platforms providing business value such as commerce, CRM, CDP, DXP, are a plus. Commerce or Digital Experience backgrounds strongly encouraged •Strong understanding of account planning and leveraging an ecosystem, including partners, internal stakeholders, execs, and others to meet objectives •Martech | Adtech | Search knowledge is a plus •Subject matter expert in understanding the complex needs of IT and Marketing buyers - and leveraging that knowledge to build strong business relationships with executives. Must have executive presence and understand how to communicate with and deliver wins for executives •Outstanding ability to use your written and communication skills to demonstrate SaaS investment value/ROI •Sales is an important component of this role. Must be a professional enterprise seller with a proven history of hitting and exceeding quota. Knowledge and use of CRM and forecasting tools is required

🏖️ Benefits

•A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. •We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. •We believe in flexible working hours to accommodate your working style. •We work virtual-first with several Bloomreach Hubs available across three continents. •We organize company events to experience the global spirit of the company and get excited about what's ahead. •We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer.* •The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5