Director of Operations

🕒 4 days ago

🇺🇸 United States – Remote

💵 $144k - $160k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Blueberry Medical

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare • Healthcare Insurance • Telecommunications

Blueberry Medical is an innovative company providing on-demand pediatric telehealth services. It offers convenient, affordable, and comprehensive medical care for children from home, using board-certified pediatricians. The company provides a range of healthcare services, including diagnostics, prescriptions, and medical advice via a dedicated app. Members receive a home medical kit to help facilitate virtual consultations and diagnosis. Blueberry offers 24/7 access to its services, eliminating long waits and surprise fees while ensuring quality care for children without the need for physical visits, and it caters to families by offering cost-effective membership options. The company guarantees satisfaction, emphasizing its commitment to providing accessible and reliable healthcare for kids.

📋 Description

• Lead critical functions and teams within Operations across the urgent care business and expansion business lines • Own significant components of the P&L while ensuring an unparalleled care experience for members • Champion responsible AI usage, automation opportunities, and process improvements across workflows • Build, test, launch, and continuously improve AI-powered workflows • Scope and prioritize improvement initiatives for maximum ROI • Develop and recommend tooling to increase team efficiency • Own supply and demand models for all business lines • Partner with data science to refine forecasting algorithms • Develop and manage long-term capacity planning strategy and models • Continuously improve clinician staffing processes and identify automation opportunities • Develop automated reporting and oversight for clinician licenses and credentials • Support management of third-party licensing and credentialing vendors • Forecast licensing and credentialing needs and address payer credentialing bottlenecks • Improve medical kit delivery times, inventory management, supply and demand forecasting, and cost savings while maintaining device quality • Implement customer support automation while preserving personalized service • Collaborate with product and engineering on roadmap initiatives • Build relationships across clinical, growth, product, and leadership • Lead cross-functional special initiatives and contribute to strategic planning • Turn data and project updates into actionable insights and recommendations for leadership • Coach and manage functional owners, including managers and independent contributors • Report to the Vice President of Operations

🎯 Requirements

• 5 to 7 years of healthcare operations experience • Process-obsessed and detail-oriented • Demonstrated excellence at solving complex operational problems • Genuine interest in automation, tooling, and AI • Track record of exceeding financial and operational goals • Strong quantitative instincts and ability to analyze data alongside qualitative insights • Ability to operate with ambiguity, be decisive, and thrive in a high-growth environment • Clear written and verbal communication; ability to build trust and consensus across clinical, growth, product, and leadership • Margin, cost, or P&L ownership experience preferred • Familiarity with telehealth staffing processes, software, and reporting tools preferred • Understanding of clinician licensing, Medicaid enrollment, and payer credentialing processes preferred • Experience managing an international supply chain from sourcing and packaging to 3PL fulfillment and last-mile deliveries preferred • People management experience and ability to coach and develop direct reports preferred • Currently authorized to work in the United States

🏖️ Benefits

• Bonus target in 2027 • Equity • Equal opportunity employer valuing diversity