Account Specialist, High Value at Risk

Job not on LinkedIn

🕒 July 22

🇨🇦 Canada – Remote

💵 $45.5k - $84.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎲 Risk

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Protect BMO's value proposition and reduce assignments to third parties • Maximize liquidation of portfolios worked by the team • Work primarily on high-value-at-risk accounts under the Manager, HVAR • Negotiate amicable solutions using debt collection practices and Canadian privacy and collection laws • Educate customers on their contractual obligations and payment options • Handle sensitive customer situations, inquiries, escalations, and dissatisfied customers • Research issues, identify root causes, and propose appropriate solutions to minimize losses and mitigate risk • Interview customers and update financial and demographic profiles and security status • Maintain complete and accurate documentation • Identify and recommend improvements to operational effectiveness, processes, and procedures • Preserve customer relationships while protecting the bank from financial, legal, and reputational risk • Identify potential risks and engage management • Share best practices and specialized knowledge with teammates and the collections organization • Collaborate with multiple lines of business to improve risk management, performance, and compliance • Drive decision-making based on facts, data, observations, and analysis • Communicate and present information to various management levels • Research, gather, and analyze data; lead or support initiatives and recommend solutions to management • Represent the business unit as a subject matter expert in policy and procedure implementation and meetings • Perform other duties and special projects as required

🎯 Requirements

• Extensive knowledge of BMO Retail lending products and collection procedures • In-depth knowledge of Canadian privacy legislation and the Collection Act • Extensive understanding of secured and unsecured portfolios • Good working knowledge of Excel, Word, and Microsoft Office • Good working knowledge of Strata, ECP, Angular tool, TSYS, Optimizer, and MDIF • Good working knowledge of financial statements, Bank OSFI standards, and Business Recovery Planning • Good practical knowledge of business computer systems • Excellent knowledge of collection processes and procedures • Knowledge and skills in skip tracing techniques • Excellent verbal and written communication skills • Professional and courteous phone manner • Strong interpersonal, analytical, negotiation, and decision-making skills • Demonstrated ability to resolve difficult client exchanges through service-oriented interactions • Ability to work independently or as part of a small team in a busy, fast-paced environment • Flexibility to work rotating Monday–Friday day/evening shifts, bi-weekly Saturday rotations, and bi-weekly Sunday rotations

🏖️ Benefits

• Flexible work schedule including possible work from home position • In-depth training and coaching • Manager support and network-building opportunities • Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans • Performance-based incentives • Discretionary bonuses • Other perks and rewards • Accommodations available on request during the selection process