Account Specialist, High Value at Risk

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Collaborate in the review and evaluation of delinquent, high risk, or written-off accounts • Understand customer needs and provide collections-related sales and service • Advise customers on payment strategies and products • Fulfill sales and service activities in accordance with approved procedures • Support coaching, training, quality audits, and vendor management • Deliver exceptional customer service • Develop rapport and instill confidence with clients • Contact customers to manage their application status • Execute loss mitigation processes for non-performing and high risk accounts • Handle incoming calls professionally and efficiently • Review accounts and analyze data to determine probability of collection

🎯 Requirements

• Typically between 3 - 5 years of relevant experience • Post-secondary degree in related field of study or equivalent combination of education and experience • Knowledge of Credit Qualifications and associated credit knowledge • Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections • Knowledge of BMO products and services • Verbal & written communication skills • Collaboration & team skills • Analytical and problem solving skills • Influence skills

🏖️ Benefits

• Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans