Associate, Everyday Banking, Trilingual – English, Mandarin, Cantonese

Job not on LinkedIn

🕒 March 29

🇨🇦 Canada – Remote

💵 $35.5k - $50.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Understand customer needs and provide credit and lending-related sales and service to BMO customers or prospects • Advise customers on lending/credit strategies and products aligned with their objectives • Fulfill customer sales and service activities according to approved procedures • Identify and refer customers to other business groups as needed • Integrate marketing promotions and programs into customer conversations • Probe to understand customer needs and provide personal banking and lending strategy advice • Escalate complex or unresolved customer situations to managers • Process customer requests accurately • Maintain current knowledge of personal banking products, practices, and trends • Collaborate with internal and external stakeholders to deliver business objectives • Manage transactional outcomes of customer calls or refer them to appropriate internal groups • Maintain confidentiality of customer and Bank information • Identify and report suspicious activity patterns related to money laundering • Follow regulatory and compliance requirements, including AML/ATF, FCAC consumer provisions, and Privacy Act requirements • Complete standardized tasks under supervision • Perform initial problem solving within established rules and escalate when required • Apply BMO's Risk Management Framework and make sound, risk-informed decisions • Work Asian Market hours: Monday–Friday 9:00am–8:00pm EST; Saturday 10:00am–8:00pm EST

🎯 Requirements

• High school diploma or equivalent work experience • Fluent in written and spoken English, Mandarin, and Cantonese • Comfortable working in a Contact Centre environment handling inbound calls • Knowledge of personal banking products • Knowledge of competitive marketplace and trends in product offerings • Knowledge of contact centre operational processes and policies • Knowledge of call centre technology, processes, and metrics • Basic knowledge learned on the job • Basic verbal and written communication skills in a business environment • Basic organization skills in a business environment • Basic collaboration and team skills in a business environment • Fully flexible availability for Asian Market hours, including holidays

🏖️ Benefits

• Performance-based incentives • Discretionary bonuses • Other perks and rewards • Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans • In-depth training and coaching • Manager support • Network-building opportunities • Accommodations available on request for candidates taking part in all aspects of the selection process