Manager – AI Operations

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $70k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Lead ongoing monitoring, optimization and operational governance of AI-enabled capabilities within BMO's Virtual Connect contact centre • Support the Platform Product Owner in executing AI initiatives for BMO Virtual Connect • Interpret business results, understand the operating environment and emerging AI trends, and provide planning, support and recommendations • Track achievement of objectives and support attestation and reporting processes • Develop consistent communications for the leadership team • Advise assigned business/group and assist with AI strategy and planning • Develop plans for AI Operations and strategic initiatives • Determine priorities and support strategic management requirements • Establish key business initiatives and priorities with stakeholders • Influence and negotiate to achieve business objectives • Recommend and implement solutions based on analysis of issues and business implications • Provide input into operational program planning and implementation • Support strategic initiatives with internal and external stakeholders • Analyze strategic problems, data and information to provide insights and recommendations • Conduct independent review, analysis and resolution of strategic issues • Monitor and track performance and address issues • Design and produce regular and ad-hoc reports and dashboards • Build stakeholder relationships and ensure alignment • Manage service/customer complaint escalations and optimize customer experience • Use systems such as customized exception and tracking reports to manage information • Provide specialized consulting, analytical and technical support • Identify, diagnose and solve problems within established rules • Apply BMO's Risk Management Framework and make risk-informed decisions

🎯 Requirements

• Typically between 5 - 7 years of relevant experience • Post-secondary degree in related field of study or an equivalent combination of education and experience • Deep knowledge and operational proficiency gained through education and business experience • Experience with contact centre operations using AI or cloud contact centre platforms such as Amazon Connect would be an asset • In-depth verbal and written communication skills • In-depth collaboration and team skills • In-depth analytical and problem-solving skills • In-depth influence skills • In-depth data-driven decision-making skills • Availability Monday to Friday 9am to 5pm EST • Ability to manage operational and compliance risk and follow applicable policies, laws and regulations

🏖️ Benefits

• Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans • Performance-based incentives • Discretionary bonuses • Other perks and rewards • In-depth training and coaching • Manager support • Network-building opportunities • Tools and resources to reach new milestones • Accommodations available on request during the selection process