Boldr
501 - 1000 employees
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.
Senior Customer Advocate
🔥 1 minute ago
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Boldr
501 - 1000 employees
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.
📋 Description
• Serve as the first point of contact for prospective and existing customers across phone, live chat, social media, and email • Answer adventure queries and support customers in booking hassle-free experiences • Convert inquiries into new bookings and answer pre-departure questions • Handle pre-booking and post-booking questions with empathy, accuracy, and professionalism • Work with local hosts around the world to manage existing bookings and ensure a clear, friendly, positive booking experience • Ensure customers receive a response within 24 hours and handle inquiries within established SLAs • Resolve customer barriers to booking and platform issues • Compose thoughtful and accurate replies to customer and host questions • Monitor and control numerous tasks and issues simultaneously • Track, document, prioritize, and escalate problems as needed • Share customer insights with the team to continuously improve the user experience • Maintain up-to-date product and service knowledge • Deliver service excellence, maximize customer satisfaction, and maintain strong feedback scores
🎯 Requirements
• 2–3+ years of customer service or customer support experience in hospitality, travel, adventure tourism, or other service-driven environments (email, phone, chat, or live support) • Experience in travel, hospitality, adventure tourism, outdoor retail, or lifestyle brands, preferably with exposure to small group travel • Experience supporting or handling small group travel, with an understanding of the unique needs, logistics, and guest expectations of these experiences • Previous experience in a sales-related or conversion-focused support role, ideally in a fast-paced or high-volume environment • A track record of achieving sales KPIs, conversion metrics, or booking targets • Excellent written and verbal communication skills, with the ability to adapt tone and style to different customers • Exceptional multitasking ability and strong attention to detail • Basic knowledge of cloud-based applications (Google Workspace, MS Office) • Strong problem-solving skills and the ability to provide solutions within established processes • Ability to handle unexpected tasks or changing priorities with composure and a positive attitude • Experience working remotely and using tools such as chat platforms, call systems, or CRMs (HubSpot or Intercom is a plus) • Passionate about travel and the outdoors • Strong communicator who builds trust and rapport with customers • Highly organized, adaptable, and comfortable managing multiple tasks simultaneously • Empathetic and customer-focused • Self-driven and comfortable working independently in a fast-paced environment
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