Merchant Onboarding Technical Support

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October 31

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Bolt

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eCommerce • Fintech • B2B

Bolt is a supercharged payment platform that offers one-click checkout and subscription services, designed to enhance the ecommerce experience. By transforming traditional payment flows, Bolt aims to reduce cart abandonment and create lifetime customers for businesses across various sectors, including game development and app development. Whether integrating with existing systems or providing an end-to-end solution, Bolt empowers businesses to optimize their checkout processes and boost revenue.

201 - 500 employees

Founded 2014

🛍️ eCommerce

💳 Fintech

🤝 B2B

📋 Description

• Serve as the technical escalation point for merchant onboarding and configuration issues • Troubleshoot API, SDK, and integration challenges across webhooks, plug-ins, and checkout flows • Read, analyze, and explain Bolt and merchant-side code (JavaScript/TypeScript, HTML/CSS; backend a plus) • Collaborate cross-functionally with Implementation, Engineering, and Customer Operations teams • Identify potential risks and dependencies (“When we fix this, what else will they need?”) • Develop reusable solutions and documentation for recurring issues • Support merchants in test and production environments through to launch • Participate in merchant calls and debugging sessions when needed • Create internal tools, code snippets, and templates to improve visibility and speed • Participate in the technical support on call rotation

🎯 Requirements

• 3–5 years in a technical support, onboarding, or implementation role within SaaS, payments, or e-commerce • Demonstrated ability to read and debug code (JavaScript/TypeScript required; Python/Go/Java a plus) • Deep understanding of REST APIs, authentication, and system integrations • Strong communication skills with both engineers and non-technical stakeholders • Analytical and proactive - able to see beyond the surface issue to root cause and prevention • Strong ownership - you manage merchants and internal follow‑ups independently

🏖️ Benefits

• Comprehensive health coverage: Medical, dental and vision • Remote-first workplace • Time away: Minimum of 20 days guaranteed PTO, paid holidays + floating holidays, your birthday off! • Paid parental leave • Competitive Pay • Retirement plans • Virtual and in-person team & company events