EA-Support Specialist I – Seasonal

🕒 4 days ago

🌲 North Carolina, Ohio, +2 more states – Remote

🌲 North Carolina – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote ⚔️ Virginia – Remote

💵 $58.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bonterra

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🤝 Non-profit

🌍 Social Impact

B2B • Non-profit • Social Impact

Bonterra is a company that provides purpose-built software solutions designed to enhance the impact and efficiency of nonprofits, corporations, foundations, and public agencies. Their products include tools for corporate social responsibility, strategic philanthropy, employee engagement, grants management, case management, and fundraising. Bonterra empowers organizations with the software, coaching, and expertise needed to maximize their social impact and streamline their operations. The company focuses on serving changemakers aiming to improve social good, expand their supporter base, and achieve greater community outcomes.

📋 Description

• Triage and resolve client issues through collaboration with sales, product, data, and/or engineering teams • Spend approximately 90% of time on cases and Zoom calls • Maintain knowledge of the primary business line and support Digital at a minimum basic level • Work with assigned clients as backup to an account manager or more senior client services person when needed • Conduct public training in the business line and Digital • Take direction from Team Leads on cases to meet team claiming standards • Provide front-line support for Democratic campaigns, parties, PACs, and progressive organizations • Conduct web-based training and help new customers get up and running with NGP VAN tools

🎯 Requirements

• At least two years experience working with compliance, fundraising, and/or email tools for political campaigns, unions or nonprofits • Experience using NGP8, EveryAction, VAN or VoteBuilder (or their competitors), ideally in an admin capacity or leadership role • Excellent oral and written communication skills • Strong critical thinking and logical problem-solving ability • Willingness to learn • Professional phone manner and patience • Proven ability to self-motivate and demonstrated work ethic • Detail-oriented, with attentive and prompt follow-up • Demonstrated and passionate interest in Democratic and progressive politics and ideals • Good with technology and willing to work with different organizations • Previous experience teaching or training, including mentoring, tutoring and/or software support • Experience in customer relations or an equivalent field is valued but not required • Position is part of a bargaining unit represented by CWA Local 1400, 2336 or 13000 • Unable to consider candidates requiring current or future sponsorship for employment authorization

🏖️ Benefits

• Comprehensive benefits package supporting health, well-being and growth • Bonuses, incentives, and equity may be included in the total rewards package • Compensation and benefits apply to full-time employees in the United States and may vary based on local standards, laws and norms