Mid-Market Customer Success Manager

Job not on LinkedIn

🕒 February 12

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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BrightHire

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

👥 HR Tech

🎯 Recruiter

💰 $20.5M Series B on 2021-10

HR Tech • AI • Recruitment

BrightHire is an interview intelligence platform that uses AI to enhance the hiring process for companies. By providing tools for interview planning, automated note-taking, and actionable insights, BrightHire helps organizations improve the quality and efficiency of their hiring efforts. The platform focuses on structured interviews, reduces bias, and supports diverse hiring practices, ultimately enabling teams to make data-driven decisions and nurture a better candidate experience.

📋 Description

• Own a portfolio of Mid-Market customers, leading all post-sale engagement from implementation handoff through renewal with clear accountability for outcomes • Drive successful rollout, training, adoption, and ongoing value realization across your book of business • Manage renewals end-to-end, positioning BrightHire’s value, ROI, and long-term partnership to drive retention and expansion • Deliver a consistent, high-quality customer journey using a blend of scaled programs (one-to-many content, playbooks, automated workflows) and targeted 1:1 engagement • Execute efficient, repeatable success motions while exercising strong judgment on when to lean in with higher-touch engagement • Leverage data, usage trends, and health indicators to proactively identify risk, expansion opportunities, and moments that matter • Build strong, trust-based relationships with key stakeholders, from day-to-day administrators to senior Talent and HR leaders • Act as a strategic advisor, helping customers align BrightHire to their hiring goals, change management needs, and interview strategy • Partner closely with Sales, Implementation, Support, and Product to ensure a seamless and coordinated customer experience • Represent the voice of the customer internally, contributing insights that shape product improvements and customer success programs • Communicate clearly and effectively across formats — emails, decks, live meetings, executive readouts, and challenging conversations

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or a related customer-facing role at a B2B SaaS company • Experience managing a variety of customer sizes across onboarding, adoption, and renewal, with commercial ownership • Comfort operating with autonomy — you can prioritize your work, make sound decisions, and own outcomes without heavy oversight • Strong interest and experience using AI tools, automation, and systems to streamline your personal workflows and increase efficiency • Excellent written and verbal communication skills — you can craft a crisp email, build a compelling deck, and lead high-stakes meetings with confidence • Data fluency — comfortable using usage data, dashboards, and spreadsheets to inform recommendations and structure action and automation • Technically curious and quick to learn — you enjoy becoming a product expert and translating complexity into clarity for customers • Resourceful, proactive, and adaptable — able to navigate ambiguity while continuing to move customers forward • Collaborative, low-ego team player who partners effectively across functions • Curiosity and enthusiasm for how responsible AI can improve hiring decisions and outcomes

🏖️ Benefits

• Health insurance • 401(k) • Flexible work arrangements • Professional development