Senior Creative Account Manager

November 19

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Brilliant

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B2B • SaaS • eCommerce

Brilliant is a company specializing in creating and distributing branded corporate gifts, merchandise, and event products. They offer customized products with advanced technology integration, including automated gifting solutions through platforms like Salesforce, Marketo, and HubSpot. Their global fulfillment capabilities allow them to deliver products to over 180 countries from six warehouses. With a focus on sustainability and providing an exceptional recipient experience, Brilliant partners with well-known brands to elevate their corporate gifting and event needs. They provide design support, storefront solutions, and automation features to enhance user experience and streamline the logistics of corporate gifting and merchandise distribution.

51 - 200 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

📋 Description

• Serve as the primary strategic partner to clients • Lead complex gifting initiatives end-to-end • Proactively identify creative solutions and growth opportunities • Maintain clear insight into revenue and pipeline health • Manage escalations quickly and empathetically • Demonstrate expertise in pitching, selling, and implementing Brilliant’s technology offerings • Collaborate effectively across Sales and internal functional teams • Bring deep knowledge of promotional products and industry trends

🎯 Requirements

• 3+ years in client-facing roles such as Account Management, Customer Success, or Sales • Experience in corporate gifting, promotional products, or branded merchandise programs • Proven track record owning revenue targets • Strong relationship-builder with high emotional intelligence • Strong communication skills • Highly organized and detail-oriented • Tech-savvy with experience using tools like Salesforce, Front, Slack, and Google Workspace • Business-minded with the ability to uncover and convert upsell opportunities • Positive, solutions-oriented mindset

🏖️ Benefits

• Medical, Dental, & Vision benefits • Flexible PTO • Paid company holidays • Work from home setup stipend for new hires