Director, Project Management – Client Coverage

🔥 8 minutes ago

🇨🇦 Canada – Remote

💵 CA$120k - CA$160k / year

⏰ Full Time

🔴 Lead

👷‍♀️ Project Manager

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Brim Financial

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Brim Financial is a North American licensed and certified credit card issuer that provides an end-to-end credit-card-as-a-service (CCaaS) platform. It offers a configurable, real-time platform-as-a-service for banks, fintechs, merchants and enterprises to launch and operate consumer and commercial credit card programs, payments, rewards, and related financial products (prepaid, BNPL, embedded loans). Brim partners with major networks (e. g. , Mastercard), emphasizes digital-first consumer experiences, and supports card issuance, loyalty, cross-border payments, and enterprise workflow integrations.

📋 Description

• Own day-to-day execution of complex, large-scale digital banking, card, and payments platform implementations • Manage scope, timeline, risk, and cross-functional coordination to deliver on time • Build and run minimum-viable implementation processes, including status cadence, RAID log, and decision log • Own client-facing status communications, translating engineering and product progress into business terms • Maintain clear ownership of open items internally and with clients • Own coverage for several existing banking and fintech clients • Build and grow relationships across the client portfolio • Run account operating cadences, including QBRs, roadmap check-ins, and prioritization sessions • Coordinate Product and Engineering input on feasibility and sequencing while owning agenda, follow-through, and client narrative • Track portfolio health using KPIs, adoption, satisfaction, and support/escalation trends • Flag risks early and package client feedback into structured product-prioritization input • Maintain a single source of truth for each account, including health status, commitments, roadmap requests, and key contacts • Lead post-incident and post-issue client reviews • Translate technical root causes into business-appropriate explanations and forward-looking action plans

🎯 Requirements

• 5-7+ years' experience across consulting and project management • Strong enterprise relationship management background • Experience engaging senior stakeholders and managing complex, large-scale implementations • Proven ability to build and deepen client trust and relationships in complex, multi-stakeholder environments • Strong track record of building operating rhythms with clear accountability in ambiguous, fast-moving environments • Exceptionally strong written and verbal communication skills • Ability to communicate in a structured, succinct, executive-ready way • Comfortable communicating status and risk to executive and board-level audiences • Strong analytical and critical-thinking skills • Data-driven decision-making approach • Comfort working closely with Product and Engineering teams, data, reporting, and portfolio analytics • Highly self-motivated and adaptable • Entrepreneurial mindset with strong ownership and accountability • Experience managing credit card or lending portfolios at a bank, issuer, or fintech is a bonus • Consulting background with financial services clients is a bonus • Experience with AI/LLMs and technical teams is a bonus

🏖️ Benefits

• Competitive compensation and equity • Remote-first workplace (Eastern Time) • Comprehensive health plan • PTO • AI treated as a force multiplier • Real ownership to shape delivery processes and standards