Senior Collections, Insolvency Specialist

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Brim Financial

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Brim Financial is a North American licensed and certified credit card issuer that provides an end-to-end credit-card-as-a-service (CCaaS) platform. It offers a configurable, real-time platform-as-a-service for banks, fintechs, merchants and enterprises to launch and operate consumer and commercial credit card programs, payments, rewards, and related financial products (prepaid, BNPL, embedded loans). Brim partners with major networks (e. g. , Mastercard), emphasizes digital-first consumer experiences, and supports card issuance, loyalty, cross-border payments, and enterprise workflow integrations.

📋 Description

• Manage delinquent consumer credit card accounts across various stages of delinquency • Conduct professional, empathetic, and effective outbound collections activities • Negotiate payment arrangements and resolution strategies within company guidelines • Identify accounts requiring escalation, specialized treatment, or additional investigation • Handle complex and high-risk accounts, including customers experiencing financial hardship • Balance customer experience, recovery performance, compliance, and risk • Review and action Consumer Proposal, Bankruptcy, insolvency, and related account documentation • Liaise with Licensed Insolvency Trustees and relevant parties • Monitor collections metrics and identify trends to improve recovery • Help develop collections performance reporting and dashboards • Recommend improvements to policies, workflows, technology, and customer communications • Partner with Customer Service, Risk, Finance, Fraud, Compliance, and Operations teams • Support collections SOPs and controls • Coach and mentor collections agents • Help build a scalable collections operation balancing recovery, customer experience, risk, and compliance

🎯 Requirements

• 5+ years of experience in collections, preferably within credit cards, banking, lending, fintech, or regulated financial services • Strong collections experience • Demonstrated experience handling Consumer Proposals and Bankruptcies • Strong understanding of delinquency management, payment arrangements, recoveries, and account escalation • Experience with credit bureau reporting and account-status impacts of payments, delinquency, and insolvency • Previous experience coaching, mentoring, or leading collections agents • Excellent verbal and written communication skills • Strong negotiation and problem-solving abilities • Ability to handle sensitive financial conversations with professionalism and empathy • Strong attention to detail and ability to work with confidential financial information • Knowledge of Canadian consumer credit and insolvency practices • Familiarity with FCAC expectations, consumer protection requirements, and privacy obligations • Experience with collections platforms, dialers, CRM systems, and contact-centre technology • Strong Excel and data-analysis skills • Experience building or improving collections SOPs, QA programs, and training programs

🏖️ Benefits

• Opportunity to join a fast-growing fintech environment • Direct impact on how the collections function is built and operated • Opportunity to shape processes, coach a team, and influence technology and strategy • Opportunity to help create a modern collections experience