Technical Support Engineer

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June 13

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Brinqa

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Cybersecurity

Brinqa is a cybersecurity company specializing in unified exposure management and risk-based vulnerability management. Their platform focuses on consolidating, prioritizing, and reducing security vulnerabilities across infrastructures, cloud environments, and applications. Brinqa's solutions assist in automating vulnerability remediation and provide a comprehensive approach to managing cyber risk by unifying vulnerability data and enabling risk operations centers. Their tools are designed to help businesses translate security findings into actionable insights that can be understood and acted upon by executives and boards. Brinqa aims to streamline and enhance proactive security programs by addressing and mitigating threat exposures effectively.

51 - 200 employees

🔒 Cybersecurity

💰 Private Equity Round on 2021-06

📋 Description

• Brinqa is the leading provider of unified cyber risk management and security analytics. • Provide timely and effective solutions to technical problems reported by customers, either through phone, email, or chat support. Diagnose software issues by analyzing error logs, querying databases, replicating problems, and performing root cause analysis. Identify and document software bugs or defects and communicate them to the engineering team for resolution. • Manage the escalation of complex technical issues to other teams such as engineering, ensuring customer satisfaction throughout the process. Maintain impeccable case hygiene and customer related files and records. • Maintain clear and professional communication with clients, providing timely updates on issue status and resolutions. Foster and maintain excellent relationships with customers. • Develop a deep understanding of the software product, its functionality, and its integrations to provide expert-level support. Stay up to date with industry trends, emerging technologies, and new product features to enhance support capabilities. • Work closely with cross-functional teams, including engineering, product management, and services to ensure seamless support delivery.

🎯 Requirements

• Technical Support: Proficiency in troubleshooting software issues, familiarity with object oriented programming languages, and knowledge of database management and network configurations. • Communication Skills: Excellent communication skills, strong problem-solving abilities, and a customer-centric mindset. • Technical Proficiency: Working knowledge of Linux and Linux command-line. Basic understanding and working knowledge of databases, and 3-tier architectures. • Experience: Minimum of 2 years of experience in technical support or a similar role within the software industry. • Educational Background: Bachelor’s degree in computer science, information technology, or a related field preferred. Relevant technical and cybersecurity certifications are advantageous.