BriteCore
Insurance • SaaS • Fintech
BriteCore is a cloud-native platform for property and casualty (P&C) insurers that enhances business growth, productivity, and customer experience. The platform offers advanced reporting, analytics, and customizable portals for agents and policyholders, leveraging AI and machine learning for efficiency. Built on Amazon Web Services (AWS), BriteCore provides a reliable, scalable solution that supports remote work and is designed to integrate with third-party tools to adapt to industry trends.
51 - 200 employees
Founded 2009
☁️ SaaS
💳 Fintech
Senior Technical Support Engineer
Job not on LinkedIn
May 7
BriteCore
Insurance • SaaS • Fintech
BriteCore is a cloud-native platform for property and casualty (P&C) insurers that enhances business growth, productivity, and customer experience. The platform offers advanced reporting, analytics, and customizable portals for agents and policyholders, leveraging AI and machine learning for efficiency. Built on Amazon Web Services (AWS), BriteCore provides a reliable, scalable solution that supports remote work and is designed to integrate with third-party tools to adapt to industry trends.
51 - 200 employees
Founded 2009
☁️ SaaS
💳 Fintech
📋 Description
•We are looking for a Senior Technical Support Engineer to join our technical services team. •As a key member of the team, you will be responsible for helping BriteCore’s customers solve complex challenges to ensure their success with our Policy Administration System (PAS). •You will play an impactful role in troubleshooting complex issues, delivering timely resolutions, and maintaining high levels of customer satisfaction. •This position is ideal for someone who enjoys working directly with customers, excels at problem solving on the fly, and is passionate about server upkeep and relational data analysis. •If you're ready to make an impact and thrive in a dynamic environment, we’d like to chat with you. •This is a fully remote based role, however candidates must be located in Argentina. •Note: this is a long-term Independent Contractor position. •Note: Please submit your resume in English.
🎯 Requirements
•Full Degree in Computer Science or related field •4+ years of experience working through complex ticketing •2+ years serving as a central technical services contact for enterprise clients •Advanced MySQL abilities with expertise in query execution and data analysis •Intermediate Python coding skills, with a high proficiency at reading Python code •Experience communicating with customers via phone, email and video chat •Skilled in Linux environment, handling administration, debugging, monitoring, and maintenance tasks •Hands-on experience working with APIs, web technology and AWS Cloud Infrastructure •Proficiency in Bash shell scripting •Excellent verbal and written communication skills
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