Implementation Manager

🕒 May 22

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $75k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Broccoli AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏗️ Construction

💼 Consulting

📦 Logistics

Construction • Consulting • Logistics

Broccoli AI is a technology company specializing in artificial intelligence solutions aimed at enhancing productivity and efficiency for businesses. The company leverages cutting-edge AI algorithms to provide innovative tools and platforms tailored for various industries, helping organizations optimize their operations and drive digital transformation.

📋 Description

• Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan. • Customize prompt flows and voice logic to match each business’s tone, processes, and goals. • Train owners and office managers on best practices, troubleshooting, and ongoing optimization. • Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30–60 days. • Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.

🎯 Requirements

• Have 3+ years in onboarding, customer success, or technical implementation—ideally at a fast-paced SaaS, automation, or AI company. • Are a strong communicator who can make AI and technical concepts simple for non-technical users. • Are organized and process-driven, able to manage multiple accounts in parallel and refine onboarding playbooks. • Thrive in ambiguity and speed—you move fast, solve problems proactively, and help define how we scale.