IT Analyst, Digital

🔥 4 hours ago

🇺🇸 United States – Remote

💵 $70.1k - $96.4k / year

⏰ Full Time

🟢 Junior

🧐 Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Shiseido

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

📣 Marketing

🍽️ Food & Beverage

Manufacturing • Marketing • Food & Beverage

Shiseido is a global leader in beauty and cosmetics, known for its high-quality skincare, makeup, and fragrance products. With a rich heritage and commitment to innovation, Shiseido combines traditional Japanese artistry with modern science to enhance beauty and promote well-being. The brand is dedicated to providing luxurious experiences and has a wide range of products catering to different skin types and preferences.

📋 Description

• Support digital commerce stakeholders, IT product owners, and external partners by gathering business requirements, documenting user stories, and maintaining process flows for Salesforce Commerce Cloud initiatives. • Assist with administration, monitoring, and support of Salesforce Commerce Cloud capabilities, including storefront operations, product catalog updates, promotions, search, order-related workflows, and customer experience touchpoints. • Triage production issues, system defects, and end-user support requests; coordinate with appropriate teams and track resolution. • Participate in release and User Acceptance Testing activities by preparing test scenarios, executing test scripts, documenting results, and supporting defect follow-up. • Maintain documentation, training materials, support guides, and knowledge resources. • Support Agile and Scrum delivery activities by updating work items, preparing meeting notes, tracking action items, and supporting communication across teams. • Assist with reporting, dashboards, and data analysis to monitor commerce operations, identify recurring issues, and surface process improvements. • Apply IT Digital Technology governance, security, change management, and release management practices. • Collaborate with cross-functional business, product, technical, and external partners. • Perform other duties as assigned.

🎯 Requirements

• Bachelor’s degree in information systems, Business Administration, Computer Science, Digital Technology, or a related discipline; equivalent coursework, internship, or relevant project experience may be considered. • 1–3 years of relevant experience in business analysis, digital technology, eCommerce, Salesforce, application support, internship, or a related role. • Interest in Salesforce Commerce Cloud and digital commerce processes, including storefront operations, catalog, promotions, orders, customer experience, and site support. • Ability to learn enterprise applications, document requirements, follow support processes, and escalate issues appropriately. • Foundational understanding of business analysis concepts, software development lifecycle practices, Agile/Scrum ways of working, release processes, and user acceptance testing. • Proficiency with Microsoft Office tools; experience with Jira, Azure DevOps, Confluence, Salesforce tools, reporting tools, or similar platforms is a plus. • Strong attention to detail, analytical thinking, organization, and follow-through. • Effective written and verbal communication skills with the ability to work collaboratively across business, product, and IT technical teams. • Curiosity, adaptability, and a proactive approach to learning new systems, tools, and digital commerce processes. • Salesforce or eCommerce coursework, certification, Trailhead learning, internship exposure, or hands-on project experience is preferred.

🏖️ Benefits

• Medical, Dental, & Vision Insurance • Life and Disability Insurance • Paid Time Off • Paid Volunteer Days • Paid Company Holidays • Paid Parental Leave • 401K with 6% Company Match • Talent Development & Learning Programs • Internal & International Mobility • Product Discounts & Annual Gratis • Employee Led Affinity Groups • Tuition Reimbursement • Bonus program with ability to overachieve