Service Manager

🔥 8 hours ago

🌐 United Kingdom, Germany, +2 more countries – Remote

🇬🇧 United Kingdom – Remote 🇩🇪 Germany – Remote 🇫🇷 France – Remote 🇮🇹 Italy – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

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Bruker

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1960

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

💰 Post-IPO Debt on 2019-12

Healthcare • Consulting • Food & Beverage

Bruker is not just a healthcare provider; it is a partner in well-being and success. Their mission revolves around 'Heal, Live Pain-Free, Thrive,' and they focus on transforming lives through a comprehensive approach to health and wellness. Bruker provides services in physical therapy, mental health, and primary care, aiming to empower individuals and communities to lead healthier lives. They also offer corporate solutions and consulting services to enhance employee health and productivity.

📋 Description

• Build, structure, and continuously develop the Europe BNSM service team, including hiring, onboarding, and retaining technical talent • Define roles, responsibilities, and performance expectations; conduct performance reviews and coaching sessions • Design and execute technical, soft-skills, and business-acumen training programs • Create individualized development plans and succession pipelines • Foster continuous learning, accountability, and a solution-advisor mindset • Lead cross-functional collaboration with Sales, Applications, and Technical Support • Manage workforce planning and anticipate future skill requirements • Coach supervisors and engineers on complex technical and customer situations • Own customer satisfaction metrics, targets, monitoring, and corrective actions • Build senior-level relationships with key customers across semiconductor, life sciences, research, and advanced materials industries • Manage strategic account escalations and lead root-cause analysis • Translate customer feedback into product, service, and support-process improvements • Build a comprehensive European customer support system • Oversee installations, troubleshooting, preventive maintenance, field repairs, training, and post-sales application support • Drive service contract penetration and renewals with Sales • Implement structured customer communication cadences and reviews • Own service revenue against annual budget targets and manage operational costs • Develop and execute a multi-year Europe service growth strategy • Define, track, and report Europe service KPIs to the Regional Service Director • Partner with Sales leadership on service go-to-market strategy • Optimize spare-parts inventory, logistics, scheduling, and service-delivery workflows • Participate in global strategy processes and represent market requirements • Ensure compliance with HR, finance, EHS, and operational policies • Lead annual budget planning and mid-year forecasting • Represent Bruker BNSM at industry events and customer technical symposia

🎯 Requirements

• Proven track record of building and leading service teams in Europe • Minimum 7 years in a technical service management role • Minimum 5 years of field service experience, with at least 7 years in a management or team leadership role • Experience in capital equipment, semiconductor industry, or scientific instrumentation preferred • Demonstrated success managing customer relationships with major Europe accounts • Deep understanding of Europe business culture, customer expectations, and market dynamics • Experience developing, coaching, and retaining technical professionals • Ability to inspire and motivate a team toward ambitious goals • Track record of owning P&L or revenue targets, driving service revenue growth, and managing operational budgets • Excellent communication skills • Hands-on technical background in relevant BNSM product lines highly preferred • Solid theoretical foundation in physics, electronics, or materials science • Ability and willingness to travel domestically across Europe and occasionally internationally • Minimum Bachelor's degree required • Master of Science or PhD preferred in Engineering, Physics, Materials Science, or a related scientific discipline • Experience managing service P&L or revenue budgets strongly preferred • Technical certifications in relevant instrumentation platforms advantageous

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