Customer Success Manager

🔥 32 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Buildots

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏗️ Construction

🤖 Artificial Intelligence

Construction • Artificial Intelligence

Buildots is an award-winning leader in construction technology that leverages AI and computer vision to modernize traditional project management methods. The platform provides a performance-driven approach to managing construction projects by automatically generating accurate, unbiased data and actionable metrics. This enhances visibility and control for site teams and management, setting new standards for efficiency and productivity while minimizing delays and ensuring projects are completed on time and within budget.

📋 Description

• Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects • Lead relationships with key champions, support customers, and represent the customer voice among internal delivery pods • Onboard new users and drive seamless technology adoption, including training on-site users • Analyze project data and system usage, and provide feedback to the product team to influence the product roadmap and features • Collaborate with the customer success team to shape and refine client delivery • Create and update customer success playbooks • Set up and onboard all new projects within the portfolio • Drive successful product adoption across multiple users and projects • Collaborate with technical teams to ensure project data is correct and digital twins remain current • Provide user stories and wins to account teams to support expansion within key accounts

🎯 Requirements

• At least 4 years of experience as a construction professional, preferably site based (i.e. Project Manager, Superintendent, Project Engineer, Project controller) • Proven client-facing experience, whether in a B2B role or through working directly with owners and customers within the construction industry • Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce • Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base • Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results • Pro-active and independent achiever, self-learner, able to handle a task from idea to production • Full ownership of customers and ability to find creative solutions which land with users and market • Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting • Willingness to travel • Candidates must be located in Toronto area

🏖️ Benefits

• Willingness to travel / travel associated with the role