Account Manager – Spending Accounts

November 4

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Businessolver

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Businessolver, founded in 1998, is a trusted partner in benefits administration technology. With over two decades of experience, we aim to delight clients by transforming benefits administration into a year-round journey, driven by our core values. Our proprietary platform offers a personalized benefits experience for employees, empowering informed decision-making and cost control.

1001 - 5000 employees

Founded 1998

💰 Private Equity Round on 2021-12

📋 Description

• Manage client expectations and drive decisions relating to timing, procedures and documentation of implementations, open enrollments, and ongoing deliverables with the collaboration and support of a cross-functional team. • Lead and participate in client meetings and presentations. • Assist in gathering clients’ plan requirements to support the creation and documentation of internal specifications, test plans, training materials, and procedures. • Develop and implement solutions and provide support as needed to client issues such as claims, billing, and enrollment materials. • Coordinate open enrollment deliverables, such as meetings, applications, election forms, consumer plan information, and materials for clients and their respective employees. • Review and revise plan materials and provide proper communication to clients and their employees regarding consumer plan updates and changes. • Assist with developing employee materials and providing on-site training on plan programs and procedures. • Respond timely and consistently to all client inquiries while establishing expectations for a trusted partnership. • Ensure all client deliverables adhere to specified quality standards. • Proven ability to effectively manage complex and escalated issues. • Summarize and report project status to Spending Accounts Team Manager. • Assist with special projects as determined by Spending Accounts Team Manager. • Manage complex client issues.

🎯 Requirements

• Minimum of 3 years demonstrated client services experience within consumer spending health plans, such as Flexible spending accounts, Health reimbursement accounts, Health savings accounts is required. • Experience must include successful implementation of new accounts and proven retention of existing business. • Experience within a third-party administration, benefits brokerage, health and welfare consulting, health care, or insurance related industry is preferred. • Related exposure to Benefits Administration, HRIS, and/or Payroll environments is preferred. • Proficiency in the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook is required.

🏖️ Benefits

• Comprehensive benefits package • Health insurance • Flexible work arrangements