IT Operations Administrator

Job not on LinkedIn

🕒 October 14

🇺🇸 United States – Remote

💵 $110k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cadence Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

💼 Consulting

🏢 Enterprise

🤝 B2B

Consulting • Enterprise • B2B

Cadence Solutions is a system integrator and consulting firm focused on information management and digital transformation. They accelerate enterprise adoption of Microsoft 365, SharePoint (including SharePoint Online and Server migrations), Microsoft Purview, the Power Platform, and OpenText. Cadence offers SharePoint implementations, large-scale content migrations (including a migration solution called Peregrine), SharePoint governance and health checks, Copilot readiness and data governance for Copilot, records management, eDiscovery, data loss prevention, and hands-on Microsoft 365 training and workshops. Their services center on migration consulting, content strategy, classification and insights, and helping organizations apply governance and compliance best practices across ECM and M365 ecosystems.

📋 Description

• Own employee technology support from investigation through verified resolution across Slack, ticketing systems, and remote sessions • Troubleshoot complex macOS, iOS/iPadOS, browser, connectivity, authentication, and SaaS issues • Participate in the IT on-call rotation for urgent issues outside normal business hours • Manage the employee technology lifecycle, including onboarding, role changes, leaves of absence, and offboarding • Coordinate account and access changes, device provisioning, replacements, returns, and remote logistics • Administer company endpoints through Iru/Kandji, Jamf, or a similar MDM platform • Own software deployments, configuration profiles, OS update rollouts, device health, and compliance follow-up • Administer Okta, Google Workspace, Slack, Zoom, and related SaaS platforms • Troubleshoot configuration, SSO, provisioning, groups, permissions, and integrations • Maintain device and application inventories, conduct access reviews, and coordinate license clean-up • Apply least-privilege practices and verify access changes • Build, test, document, and maintain scripts and workflow automations using administrative and AI-assisted tools • Validate AI-generated outputs, protect sensitive data, and ensure automations have monitoring, failure handling, and clear ownership • Identify recurring issues, prioritize improvements, and drive changes through pilots, communications, deployment, and validation • Measure results, plan recovery, and maintain runbooks and self-service guidance • Coordinate with IT Engineering, Security, People, and business teams

🎯 Requirements

• 5+ years of experience in IT operations, systems administration, endpoint management, or technical support • Hands-on experience supporting macOS and iOS/iPadOS, including remote troubleshooting and endpoint administration • Experience with Iru/Kandji, Jamf, or a comparable MDM platform • Experience administering Okta, Google Workspace, and other modern SaaS applications • Working knowledge of SSO, provisioning, groups, and access lifecycle management • Ability to troubleshoot across devices, browsers, identity, and integrations • Experience delivering improvements to IT systems or workflows, including assessing dependencies, testing changes, communicating employee impact, and validating results • Ability to own complex issues independently and judge when to escalate • Experience building or adapting scripts or workflow automations and maintaining them • Clear written and verbal communication • Experience working in a distributed, fast-paced environment • Experience using AI-assisted tools to improve IT workflows, with sound judgment about sensitive data, output validation, and human review • Familiarity with GAM, APIs, or scripting languages such as Bash or Python is preferred

🏖️ Benefits

• Competitive pay & equity • Fully remote • Comprehensive health coverage: Medical, dental & vision • Paid time off • 401k plan + matching • Paid parental leave • Home office stipend