Bank Customer Service Representative, Bilingual

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $22 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Canadian Tire Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🚘 Automotive

📦 Logistics

🛒 Retail

Automotive • Logistics • Retail

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast. CTC is a group of companies that includes a retail segment, a financial services division, and CT REIT. Their retail business is led by Canadian Tire, founded in 1922, providing a variety of products for life in Canada across categories such as Living, Playing, Fixing, Automotive, and Seasonal & Gardening. CTC operates approximately 1,700 retail and gasoline outlets supported by their Financial Services division. Additionally, CTC is involved in community support initiatives through the Canadian Tire Jumpstart Charities, which helps kids overcome financial and accessibility barriers to sport and recreation.

📋 Description

• Respond to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members • Protect the integrity and security of customer account information • Apply technical, product, and process knowledge in varied situations • Shape a positive customer perception of Canadian Tire • Build customer confidence in service capabilities • Maintain accurate customer information • Develop effective relationships to contribute to a positive work environment • Understand and service customer needs and own the moment • Apply new ideas to retain Customers for Life • Provide customers with relevant products and services • Take responsibility for continuous learning and development • Work primarily evenings until close and weekends according to business needs

🎯 Requirements

• Speak and write both English and French fluently • Excellent verbal and written communication skills • Superior problem solving abilities and solid decision making skills • Active listening skills • Computer knowledge and experience • Demonstrated passion for driving an exceptional customer experience • Minimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc. • Demonstrated aptitude to learn and support with basic browser-based functions • Availability for days, evenings and weekends • Successful completion of reference check, credit checks, criminal background check, and sanctions & PEP screening • Applicants must reside in Ontario • Full-time training hours, Monday-Friday, 8AM-4PM over 6 weeks

🏖️ Benefits

• Comprehensive benefits and retirement programs • Performance incentives • Continuing Education Programs • Other perks to support your well-being • Career growth opportunities • Product discounts • Annual salary review process