Customer Success Manager, Global Strategic Brands

🕒 5 days ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $147.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Canary Technologies

WebsiteLinkedInAll Job Openings

11 - 50 employees

Canary Technologies is a leader in hospitality technology that provides hoteliers with easy, intuitive, and secure solutions to help hotels provide an ideal guest experience.

📋 Description

• Serve as the strategic owner of assigned global strategic accounts • Maintain long-term executive and operational relationships • Coordinate deployments with the Implementation Manager and expansions with Sales • Lead strategic account planning and develop success plans tied to brand-level outcomes and property-level adoption • Conduct regular executive business reviews • Provide insights, surface risks, and identify deeper partnership opportunities • Ensure smooth transitions from deployment to adoption • Monitor product usage and adoption across large portfolios • Mitigate risks and drive customer outcomes • Partner with Sales to execute expansion opportunities • Advocate for customer needs with Product, Engineering, and Support • Influence the product roadmap and resolve escalations • Promote customer advocacy and turn satisfied brands into Canary champions

🎯 Requirements

• BA/BS degree • 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting • Preferably experience in hospitality technology or SaaS • Proven ability to manage complex, multi-stakeholder enterprise accounts • Strong executive communication skills with ability to influence C-level stakeholders • Experience in strategic planning and account growth within global or multi-property enterprises • Ability to work cross-functionally with technical and commercial counterparts • Strong problem-solving skills and ability to manage competing priorities in fast-paced environments • PMP certification or equivalent experience is a plus

🏖️ Benefits

• Unlimited PTO • Standard holidays plus monthly company-wide Canary Days • Birthday holiday • Travel stipend to visit team hubs in San Francisco, New York, or Dallas • Credit toward stays at Canary hotels • Minimum 30% discount at select partner hotels globally • Monthly Self Improvement Club budget • Professional development learning stipend • Referral program cash bonus • Stock option grant, subject to board approval • Performance-based bonus paid quarterly