Customer Care Representative, Bilingual

🔥 3 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Canopy Growth Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🍽️ Food & Beverage

💊 Pharmaceuticals

Manufacturing • Food & Beverage • Pharmaceuticals

Canopy Growth Corporation is a world leading cannabis company dedicated to harnessing the potential of cannabis to enhance lives. With a focus on personal wellness, economic opportunity, and social justice, Canopy aims to demonstrate cannabis as a positive influence in society.

📋 Description

• Answer inbound phone calls and incoming/outgoing inquiries via phone, email, or chat • Complete administrative tasks and data entry • Provide prompt, courteous, and clear answers to all inquiries • Provide insight regarding Health Canada regulations and Medical/Recreational Market options • Advise customers on policies and procedures • Answer inquiries from clinics and physicians • Provide product information and medical options • Provide high-level strain consultations to physicians, clinics, and customers • Place orders and process customer payments accurately • Clarify order status • Coordinate customer registration between customers, Tweed, and external parties • Provide prompt service and registration within 10 minutes for Priority Clinics • Facilitate Health Care Practitioner Portal applications and submissions • Perform prompt, accurate quality checks on customer files • Provide administrative and general support to the Customer Care Team • Track and report regularly to the team leader • Maintain logs and perform various administrative tasks • Work variable shifts • Perform other duties as assigned

🎯 Requirements

• Strong Customer Service Experience (call centre preferred) with the ability to work in potentially highly stressful situations • Excellent listening and communication skills • Strong customer resolutions and retention skills • Strong administrative skills • Strong technology skills, including G-Suite, web-based systems, report preparation and multi-channel communication with the ability to learn/utilize new computers systems • Sincere compassion and empathy for the needs of customers • A strong sense of personal integrity and confidentiality • Ability to define processes and contribute to the growth of the team • Resolve problems by analyzing data and identifying problems • Ability to work independently • A medical background would be an asset • Ability to work variable shifts • Bilingualism is mandatory • Successfully complete background and reference checks

🏖️ Benefits

• Full-time remote role • Accommodations available upon request for candidates taking part in all aspects of the selection process