Account Manager

September 2

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+21 more states

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🦞 Maine – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

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Canto

WebsiteLinkedInAll Job Openings

Artificial Intelligence • SaaS • Productivity

Canto is an industry leader in digital asset management (DAM), offering an AI-powered platform to manage the growing content libraries of global brands. The company provides a centralized content hub for digital assets, enabling efficient organization, collaboration, and distribution. Canto's platform includes features such as AI-powered search, streamlined distribution, and countless integrations with popular tools, making it a single source of truth for managing digital content. Additionally, Canto has introduced Canto PIM, enhancing its solutions to manage product information alongside digital assets, thus improving content workflows and accelerating time to market for its clients.

201 - 500 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

⚡ Productivity

📋 Description

• Highly organized with strong project management and time management skills - prioritizing workload in order to deliver client commitments and meet deadlines • Keep opportunities & contacts up-to-date in SFDC with actionable next steps • Build trust and credibility with our customers as evidenced by positive customer feedback • Actively Identify opportunities for account expansion and revenue growth • Execute customer renewal cycles between 120-90 days prior to the account’s respective subscription end date. • Strong organization and documentation skills in Salesforce to track account reviews • Clearly document account health checks in preparation to communicate recommendations back to customers to ensure they're maximizing Canto’s impact. • Know when to escalate customer situations to management and appropriately handle support issues and customer concerns in a timely manner • Understand the contractual language of all your customers and where we need to “shore up” existing contracts to ensure ongoing success for Canto. • Research important details about existing customers (companies’ latest venture capital funding, hiring goals, stakeholders, adoption and success metrics/criteria, etc.) in order to facilitate expansion opportunities • Partner cross-functionally with Sales, Implementation, and Product teams to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as their consistent point of contact in order to deliver a seamless, high-quality customer experience. • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals. • Strategically plan customer 12-month roadmaps which continuously progress the customer towards their specific platform goals, account growth, and overall success with Canto. • Facilitate, on target or above, quarterly discovery conversations and perform account health checks to proactively identify opportunities to increase the value add of upgrade offerings and advocate to expand the footprint of Canto within your owned customers’ business.

🎯 Requirements

• 3-5 years of CSM relationship or account management experience working in software as a service (SaaS). Plus: Proven track record of ability to upsell add on products. • Ability to successfully analyze customer accounts, identifying churn signals and escalating at-risk accounts in a timely manner • Be extremely customer-centric, working with the customer to create a success plan, achieve customer business objectives and drive adoption of the platform • Create account growth opportunities, presenting and selling across executive-level decision makers, providing value-based solutions and building strong relationships • Continually measure and monitor Customer Health metrics and KPIs. Proactively identify issues and coordinate with Canto teams to proactively remediate issues as they are identified. • Highly proficient in leveraging internal tools, including ChurnZero and Pendo, to centrally monitor customer activity and other key data points to Identify risk and growth opportunities • Proven record of regularly exceeding all assigned targets and goals, including net retention and activity metrics. • Strong ability to contribute thoughtful client feedback to help elevate our product • Strong Forecasting and Pipeline growth/management • Ability to deliver accurate Gross, Upsell, Net forecast and accurately identify churn risk accounts • You can produce and close the expansion pipeline • Ability to analyze business data to surface problems and proactive solutions to drive business value

🏖️ Benefits

• Ignite Your Potential – Join a fast-growing company where innovation and agility fuel success. • Make an Impact – Your ideas and efforts directly shape our future—every contribution matters. • Learn, Grow, Thrive – Gain real-world experience and develop new skills as we scale. • Stronger Together – Be part of a close-knit, supportive team that values collaboration and camaraderie. • Your Voice Matters – We foster open communication and transparency so every idea is heard. • Turn Challenges into Triumphs – Solve meaningful problems with creativity and confidence. • Balance that Works for You – We believe success comes from a healthy work-life harmony. • Endless Growth Potential – As we rise, so do you. Step into new opportunities and grow with us. • A Global Perspective – Work alongside diverse, talented colleagues and broaden your horizons.