Director, Customer Success

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Cardata

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Cardata is a software company that provides an end-to-end vehicle reimbursement platform for businesses whose employees use personal vehicles for work. Their SaaS products include GPS-based mileage tracking, automated, tax-compliant reimbursement programs (FAVR, TFCA, CPM), insurance verification and direct deposit payments, plus reporting and analytics to optimize costs and compliance. Cardata serves enterprise and SMB clients with B2B solutions integrated with expense systems like SAP Concur.

📋 Description

• Lead, coach, and develop the Customer Success, Implementation, and Customer Success Operations teams • Establish performance expectations, operating cadences, and accountability to drive adoption, value realization, executive engagement, retention, and renewal readiness • Identify customer risks early and support actionable recovery plans • Provide executive sponsorship for strategic, complex, and at-risk customer relationships • Oversee new-customer implementation, including launch quality, time-to-value, training, and handoff into Customer Success • Partner with Customer Success Operations to improve enablement, reporting, portfolio insights, data quality, workflows, and the Customer Success knowledge base • Use customer and operational data to identify trends, prioritize action, and provide recommendations to executive leadership • Simplify processes, automate manual work, and return capacity to strategic customer engagement • Establish expectations for AI use across Customer Success to improve preparation, analysis, communication, and workflow efficiency • Partner with Account Management, Support, Sales, Product, Engineering, Finance, and Operations • Represent the customer perspective in company planning and product-prioritization discussions • Build a high-performance culture grounded in ownership, judgment, transparency, and continuous improvement

🎯 Requirements

• 8+ years of experience in Customer Success, customer operations, implementation, account leadership, or a related SaaS function • 4+ years of people leadership experience • Demonstrated success improving customer retention, adoption, health, and team performance • Experience leading teams through organizational growth, operational change, or evolving processes • Ability to prioritize, simplify work, and improve outcomes in a resource-conscious environment • Experience establishing Customer Success operating cadences, performance measures, and scalable processes • Strategic account management and executive customer engagement experience • Experience leading or closely partnering with Implementation and Customer Success Operations • Ability to turn reporting and customer data into insights and action • Cross-functional leadership experience with Sales, Account Management, Product, Engineering, Support, and Finance • Practical experience using AI and automation to improve productivity, team effectiveness, or customer workflows • Strong executive communication, analytical thinking, judgment, and follow-through • Experience with Gainsight, Salesforce, HubSpot, or a comparable Customer Success or CRM platform; Gainsight experience is a plus

🏖️ Benefits

• Remote work and flexible working hours • Mentorship and development opportunities • Extended medical & dental benefits • Healthcare spending account • $3,000 annual Health and Wellness Spending Account • Employee assistance program (EAP) • Flexible (Unlimited) Time Off