Genesys Cloud CX Engineer

🕒 6 days ago

🇺🇸 United States – Remote

💵 $96.3k - $137.6k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👷🏻‍♀️ Engineer

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This company has sponsored H1B visas in the past.

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Cardinal Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1971

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

💰 $78M Post-IPO Debt on 2006-08

Logistics • Manufacturing • Healthcare

Cardinal Health is a global healthcare services and products company. It provides a comprehensive range of healthcare services, including medical supply distribution, pharmaceutical distribution, and logistics solutions to various healthcare facilities such as hospitals, community health centers, and ambulatory surgery centers. Additionally, Cardinal Health offers a variety of medical products and pharmaceutical services. The company also focuses on innovative solutions to enhance healthcare delivery, through services like patient support, pharmacy management, and advanced therapy solutions. Cardinal Health is committed to supporting healthcare providers in delivering quality patient care while optimizing operational efficiency.

📋 Description

• Configure, code, develop, enhance, and sustain organizational software systems • Program and configure end user applications, systems, databases, and websites • Partner with business leaders to investigate user needs and conduct regular assessments, maintenance, and enhancements of existing applications • Design, develop, debug, and maintain Genesys Cloud Architect flows for voice, email, message, and IVR routing solutions • Document system configuration, including call flow diagrams, integrations, and data actions • Troubleshoot Genesys Cloud platform issues and identity issues with upstream or downstream applications • Develop innovative technical solutions to complex problems • Contribute to policies and procedures • Work on complex projects of large scope • Independently complete work with general guidance on new projects • Mentor less experienced colleagues as needed

🎯 Requirements

• 4-8 years of experience, preferred • Bachelor's degree in related field, or equivalent work experience, preferred • Hands on development experience with Genesys Cloud CX platform, preferred • Integration experience with various CRM systems (i.e. ServiceNow, Salesforce, SAP CRM), preferred • Ability to document system configuration (call flow diagrams, integrations, data actions, etc), preferred • Experience in designing, developing, debugging, and maintaining Genesys Cloud Architect flows for voice, email, message, and IVR routing solutions • Hands-on experience with Genesys Cloud Architect including call flows, Common Modules, Data actions, bot integrations, and workflow automation, preferred • Troubleshooting experience to resolve issues with the Genesys Cloud platform and identity issues with upstream or downstream applications, preferred • Excellent written and verbal communication skills, preferred • Ability to translate business requirements into technical solutions, preferred • Ability to communicate well with business and technical team members, preferred

🏖️ Benefits

• Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs

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