Quality Team Leader

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Minor Hotels Europe and Americas

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

👥 B2C

🏨 Hospitality

✈️ Travel

💰 Post-IPO Equity on 2018-05

B2C • Hospitality • Travel

Minor Hotels Europe and Americas is a hospitality company that operates a diverse portfolio of hotels and resorts across Europe and the Americas. The company focuses on delivering exceptional guest experiences through high-quality service and unique accommodations, catering to both leisure and business travelers.

📋 Description

• Lead, coach, and develop a team of Quality Specialists • Analyze quality, complaint, and performance data to identify opportunities for improvement • Support process improvements and operational initiatives • Conduct performance reviews and coaching sessions • Manage workload distribution and support operational efficiency • Serve as the escalation point for complex customer escalations • Collaborate with various teams to resolve issues and improve outcomes • Ensure quality checks meet regulatory requirements

🎯 Requirements

• Associate's degree or equivalent combination of education and experience • 3+ years of experience in quality assurance, complaints handling, claims, or insurance operations • Previous leadership, supervisory, or team lead experience preferred • Strong understanding of quality assurance and complaint resolution • Proven coaching and employee development skills • Excellent problem-solving and decision-making abilities • Strong analytical and communication skills • Proficiency with Microsoft Office and operational reporting tools

🏖️ Benefits

• Health, dental, and vision insurance • Retirement savings plans • Paid time off • Professional development programs • Work Well programs for health and wellbeing