Manager IT Engineering – Major Incident Management

Job not on LinkedIn

🕒 October 13

🏈 Alabama, Alaska, +31 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $63 - $95 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Advocate Aurora Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $10.2M Grant on 2019-08

Healthcare • Healthcare Insurance

Advocate Aurora Health is a leading healthcare organization that operates across various regions including Central Chicagoland, Central Wisconsin, Greater Milwaukee, and more. With a diverse range of career areas such as advanced practice clinicians, behavioral health, nursing, and more, Advocate Aurora Health is committed to helping people live well. The organization offers numerous benefits and opportunities for career advancement, fostering an environment where individuals can thrive and innovate in the healthcare sector. Advocate Aurora Health prioritizes the safety of its candidates and maintains a robust recruitment process to protect sensitive information.

📋 Description

• Participate in solution development and system repair, including requirements identification, design specifications, development, testing, training, implementation coordination, and issue management • Provide regular and comprehensive status reports to management • Lead cross-functional teams through project planning, implementation, and completion • Manage project implementation schedules and address plan variances • Establish work plans and estimates for project phases • Monitor progress against baseline plans and facilitate issue resolution • Integrate technology initiatives with customer business drivers and goals • Create, monitor, and manage staffing levels and production expectations • Work with vendors to resolve product issues and provide product development guidance • Establish service level agreements and resolve deficiencies • Provide status and issue updates to end-user management and stakeholders • Promote research and investigation into new technologies and solutions • Perform human resources responsibilities including interviewing, selection, promotions, staff development, performance evaluations, compensation changes, employee concerns, corrective actions, terminations, and employee morale • Develop and recommend operating and capital budgets and control expenditures • Lead enterprise Major Incident Management and service restoration efforts • Direct incident command, escalation, and cross-functional coordination during critical outages • Ensure timely executive, business, and stakeholder communications • Govern MIM processes, standards, reporting, and performance metrics • Drive post-incident reviews, corrective actions, and continuous improvement • Strengthen operational resilience through readiness, training, and integration with disaster recovery/business continuity and cybersecurity programs

🎯 Requirements

• Bachelor's Degree in Information Technology or related field • 3 years in solution development and support • 1 year of supervisory experience in a multi-discipline environment, including matrix management • Knowledge of enterprise organization structures, workflow, business system architecture, and technology • Ability to work through technical requirements with clients to formulate project design and implementation requirements • Negotiation and facilitation skills • Ability to explain and communicate technical design decisions to users • Strong written and verbal communication skills • Leadership abilities including project/staff coordination, motivating staff, and mentoring • Ability to handle multiple tasks, prioritize, and complete assignments thoroughly and timely • Strong organizational and analytical skills • Ability to gather, organize, and present data • Strong problem and issue resolution skills • Ability to travel • No sponsorship or transfer of visa for this position now or in the future

🏖️ Benefits

• Comprehensive Total Rewards benefits and well-being programs • Competitive compensation • Generous retirement offerings • Career development programs • Premium pay such as shift and on-call pay • Incentive pay for select positions • Opportunity for annual performance-based increases • Paid Time Off programs • Medical, dental, vision, life, and short- and long-term disability benefits • Flexible Spending Accounts for eligible health care and dependent care expenses • Adoption assistance • Paid parental leave • Defined contribution retirement plans with employer match • Financial wellness programs • Educational Assistance Program