Pharmacy Provider Relations Representative – Contact Centre

🕒 2 days ago

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Alberta Blue Cross

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1940

⚕️ Healthcare Insurance

🧘 Wellness

🤝 Non-profit

Healthcare Insurance • Wellness • Non-profit

Alberta Blue Cross is a non-profit organization dedicated to providing comprehensive health benefits and wellness programs to the residents of Alberta. As a leader in preventative health care, Alberta Blue Cross serves over 1. 8 million people through group, government, and individual plans. The company is committed to promoting wellness, offering modern work environments, and supporting community health initiatives. It aims to empower Albertans to live healthy and fulfilling lives by addressing physical, mental, social, and financial well-being.

📋 Description

• Responds to telephone inquiries from providers on subscriber verification, benefit eligibility, plan maximums, requirement of prior approvals and claim inquiries • Verifies claims through online adjudication systems • Makes suggestions for ways of improving workflows and processes • Records and forwards provider feedback to the appropriate Team Manager and/or Manager • Supports various projects and analyses using Excel, Word, and other computer software • Logs details of calls • Assists with other duties as required

🎯 Requirements

• Computer proficiency, particularly with Microsoft Office (i.e. Word and Excel) • A medical, dental or pharmacy background and familiarity with dental procedures, health procedures or drug names is an asset • Proven customer service experience with either in person or over the phone contact • Commitment to a career as a call centre representative is an absolute must

🏖️ Benefits

• Exceptional customer experience • Community leadership • Diverse and inclusive workplace • Opportunities for career growth