Financial Care Specialist I – Customer Service

🕒 4 days ago

🌵 Arizona, California, +6 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $25 - $39 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cedars-Sinai

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Pharmaceuticals

Cedars-Sinai is a leading healthcare organization that has been addressing the medical needs of a diverse community since its inception in 1902. Renowned for its excellence in patient care, clinical research, and medical education, Cedars-Sinai is recognized nationally for its innovative approaches in healthcare. It is especially noted for its advancements in the treatment of heart disease, cancer, and brain disorders, as well as its comprehensive education programs for healthcare professionals. The institution demonstrates a strong commitment to community service by enhancing the health of vulnerable populations in Los Angeles.

📋 Description

• Provide patient relations support to Patient Financial Services • Identify, analyze, resolve, and respond to customer inquiries, concerns, and issues • Follow up on accounts to ensure payment and resolution • Monitor assigned work queues and workload and resolve accounts accurately and timely • Escalate issues and problems to the supervisor • Research accounts and resolve customer complaints • Respond to patient, insurance company, and authorized third-party inquiries • Negotiate and document payment plans within established policies • Initiate collection calls and maintain accounts receivable per department protocol • Review accounts and refer uncollectible accounts to collection agencies or attorneys • Route accounts to appropriate work queues for approval • Share knowledge and assist team members • Provide backup coverage and potentially cross-train in other revenue cycle functions

🎯 Requirements

• High School Diploma/GED required • Minimum of 1 year of hospital billing or professional billing and/or collection experience • Customer service and call center experience required • Advanced knowledge of specialized functions and full understanding of the revenue cycle • Strong customer service, analytic, prioritization, de-escalation, and account-resolution skills • Ability to understand, interpret, and explain payor contracts and billing and collections policies and practices • Knowledge of Cedars-Sinai patient accounting and department-specific systems • Ability to follow PHI, Patient Financial Services, documentation, and data-entry standards • Ability to work independently and cross-train in other revenue cycle functions • Ability to work effectively with patients, insurance companies, and authorized third parties

🏖️ Benefits

• Healthcare and dental insurance • Paid vacation • 403(b) retirement plan • Generous time-off policy • Competitive compensation • Inclusive work environment