Lead Customer Success Representative

🔥 3 hours ago

🏄 California, Colorado, +4 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🌺 Hawaii – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $100k - $150k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Honeywell

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Honeywell is a diversified multinational technology and manufacturing company that delivers hardware, software and services across aerospace, industrial and commercial markets. It provides aircraft systems and avionics, building and industrial automation, energy and sustainability solutions, safety and productivity tools, and enterprise software platforms (like Honeywell Forge) for operational optimization and OT cybersecurity. Honeywell serves customers in aerospace, manufacturing, utilities, healthcare, oil & gas, retail and logistics, and focuses on digital transformation, automation and energy transition.

📋 Description

• Manage day-to-day Customer Success activities for assigned customer accounts • Execute onboarding, adoption, and lifecycle engagement plans aligned with Customer Success standards • Serve as the primary point of contact for customer relationship management • Support preparation and delivery of Business Reviews and status updates • Monitor customer health, usage, and engagement indicators • Identify early signs of risk and take proactive action to support retention • Drive product adoption by sharing best practices and relevant use-case guidance • Support renewal readiness through consistent value delivery and customer engagement • Represent customer needs internally and coordinate with Support, Services, and Sales teams • Support renewal and expansion motions by identifying customer needs and opportunities • Ensure effective handoffs and follow-ups across the customer lifecycle • Provide guidance and day-to-day support to Customer Success Representatives or newer team members • Share best practices and contribute to team knowledge and execution consistency • Act as a role model for Customer Success execution discipline and customer engagement quality • Maintain accurate customer records, activity tracking, and health status in CRM and Customer Success systems • Adhere to defined Customer Success processes, playbooks, and reporting requirements

🎯 Requirements

• 4+ years of experience in Customer Success, Customer Support, Services, or Account Management roles • Strong customer communication and relationship-management skills • Ability to manage multiple customer engagements independently • Bachelor’s degree or equivalent experience • Experience with recurring-revenue, subscription, or services-based business models • Familiarity with Customer Success tools, CRM systems, and customer health concepts • Experience supporting renewals or expansion activities • Must be a US Citizen due to contractual requirements

🏖️ Benefits

• Employer subsidized Medical, Dental, Vision, and Life Insurance • Short-Term and Long-Term Disability • 401(k) match • Flexible Spending Accounts • Health Savings Accounts • EAP • Educational Assistance • Parental Leave • Paid Time Off for vacation, personal business, sick time, and parental leave • 12 Paid Holidays • Incentive plan eligibility • Leading-edge work and opportunities to develop solutions alongside dedicated experts