Director, Client Success

🕒 September 18

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CareMetx, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

CareMetx, LLC is a company that specializes in transforming patient access to specialty therapeutics by reducing the time to therapy. They offer a digital Hub service that addresses emotional, financial, and clinical barriers for patients, aiming to improve treatment timelines and ongoing therapy use. CareMetx provides high-touch support and utilizes advanced technology to offer solutions for access, affordability, and adherence, benefiting both patients and healthcare providers. They partner with specialty pharmaceutical brands, healthcare providers, and hospital systems to enhance patient outcomes.

📋 Description

• Serve as primary point of contact for client relationship management, strategy, and growth • Manage a multi-million-dollar book of business comprising multiple small- to mid-size pharmaceutical clients • Lead client strategy and planning between internal cross-functional teams • Track and communicate business status to internal and external stakeholders • Oversee and manage internal and external client escalations • Support sales during negotiations, including scoping, oral presentations, pricing input, and contracting • Develop and maintain strategic client growth plans, including renewals, upsells, and referenceability • Identify expansion opportunities for new brands at existing clients • Build and grow referenceable clients • Support and oversee budget books, client invoicing, and revenue capture activities • Lead a team of Account Support Managers • Serve as an industry expert and provide insights and coaching • Research client needs, product offerings, competitive threats, and key challenges • Position a platform model to biopharmaceutical clients • Independently lead key initiatives for the Account Management department • Travel for client visits, industry conferences, and product training • Maintain regular and reliable attendance • Perform other related duties as assigned

🎯 Requirements

• BS/BA in business, healthcare, computer science, or equivalent college degree required • Master’s degree preferred or equivalent work experience • 5–8 years of experience in sales of healthcare enterprise software • 5–8 years of experience in a Specialty Pharmacy, Pharmaceutical, or HUB Services environment • Knowledge and experience in sales of healthcare enterprise software, patient services, brand agency, or related areas • Documented track record of managing technology and service programs • Documented record of meeting and exceeding execution/success targets • Effective verbal, written, and presentation communication skills • Demonstrated leadership, people management, team building, and organizational skills • Ability to drive strategic partnerships by relating to client needs and producing creative and innovative solutions • Ability to work as an effective account leader and collaborative team member • Strong understanding of best practices in healthcare account management • Ability to remain seated in a stationary position for prolonged periods • Good manual dexterity using computers, laptops, mobile devices, and common office equipment • Overnight business travel required • Must be flexible on schedule and hours

🏖️ Benefits

• Equal employment opportunity and nondiscrimination protections • Reasonable accommodations for individuals with disabilities • Human review of final hiring and employment decisions in AI-assisted recruiting • Flexible schedule and hours • Travel for client visits, industry conferences, and product training