Workforce Management Analyst

Job not on LinkedIn

🕒 September 29

🇺🇸 United States – Remote

💵 $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Business Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CareTalk Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏥 Healthcare

🤝 B2B

Healthcare • B2B

CareTalk Health is a Clinical Process Outsourcing (CPO) company and virtual national medical practice that delivers virtual health solutions to healthcare organizations across the United States. It provides telehealth-focused clinical services and administrative processes that can be Medicare-billed when applicable, supporting Medicare and Medicaid populations. CareTalk operates as a virtual provider partner, enabling remote care delivery and revenue-cycle–eligible services for other healthcare entities.

📋 Description

• Forecast contact and demand volume and build capacity/staffing plans across teams • Monitor queues and staffing in real time, tracking adherence and service levels • Make intraday adjustments to maintain target coverage • Identify and respond to volume spikes, absences, and changing demand • Combine source data from multiple inputs and produce staffing recommendations • Use AI-powered tools, prompting, and LLM experimentation to generate, test, and validate forecasts • Build and maintain reporting for occupancy, adherence, service levels, and staffing accuracy • Account for clinician licensing and multi-state licensure constraints when planning coverage • Collaborate with operational leadership to flag risks and recommend adjustments

🎯 Requirements

• Minimum of 2 years of experience as a workforce management analyst or in a WFM operational role • Contact center experience required • Hands-on experience with real-time queue monitoring and adherence in a contact center setting • Strong Excel skills • Ability to work with data from multiple sources and produce forecasts and recommendations • AI fluency and comfort using LLMs and AI tools in analytical work • Ability to communicate data-driven recommendations to non-technical stakeholders • Windows or Apple (macOS) computer only; no Chromebooks, Linux machines, or smartphones • Windows 10 or macOS 14 Sonoma minimum • Intel Core i5 or AMD equivalent on Windows; Apple Silicon on Macs • 16 GB RAM • Wired headphones required; no built-in microphones • Minimum internet speeds of 100 Mbps download and 50 Mbps upload • Ethernet cable connecting the computer directly to the router • Google Chrome with Amazon Workspaces • Webcam required for video calls • Reliable internet connectivity and a secure, private workspace • Must perform all work physically within the United States; international work is not permitted during scheduled work hours

🏖️ Benefits

• Remote work from a home office • Flexible schedule based on clinic hours • Equal opportunity and inclusive work environment