Senior Account Manager, In-Home Care

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November 4

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Caring

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Healthcare Insurance • Social Impact • Non-profit

Caring is an online platform dedicated to helping caregivers find resources and support for their loved ones. It offers extensive information about senior living options, including assisted living, memory care, nursing homes, and in-home care solutions. Caring connects families with the right care providers and offers a comprehensive directory alongside expert-written articles, guides, and caregiver community support.

201 - 500 employees

Founded 2007

⚕️ Healthcare Insurance

🌍 Social Impact

🤝 Non-profit

💰 $3.5M Series B on 2013-05

📋 Description

• Manage business accounts ranging in size from small to mid-size to large corporate accounts including proactive partner outreach, issue resolution, contract negotiation, drive lead conversion, and grow account revenues • Leverage negotiation skills to secure partner buy-in, expand product utilization, and renew contracts. • Develop and nurture business relationships to fuel partnership growth • Create scalable solutions for common operational problems by working with cross-functional and technology team • Respond to customer requests including updating online listing information, investigating lead quality issues, reporting on performance metrics, and other ad hoc tasks • Use data-driven insights to monitor account performance, identify opportunities for growth, and implement improvements. • Conduct trainings and webinars for your accounts to showcase Caring's various tools and reports, along with best practices to maximize move-ins from Caring referrals • Manage direct reports as needed, including remote contract workers • Able to travel as needed

🎯 Requirements

• Bachelor’s Degree and 5+ years professional experience, or 10+ years of relevant professional experience in lieu of degree • Experience in strategic partner management and/or partner operations required • Experience negotiating contracts with large corporate clients • Strong technology skills (Excel, PowerPoint, CRM such as Hubspot) with familiarity in BI Tools (Looker, PowerBI, Tableau) • Highly self-motivated with strong business acumen, attention to detail, and organizational skills and driven to break down barriers to success • Demonstrated problem-solving, critical thinking, strategic and analytical ability’ entrepreneurial spirit and intellectual curiosity • Strong communication skills with the ability to influence both internal and external stakeholders • Ability to work autonomously, adapt quickly, and drive process improvements

🏖️ Benefits

• Flexible hours and Paid Time Off policy • Competitive benefits package – Medical, Dental, Vision, HSA, Life, Disability, and Pet insurance • Fully Remote Work Schedule • 401(k) Employer Match • Direct relationships with executive leadership team • Rapid company growth • Paid caregiver and volunteer days