Director of Operations

🔥 8 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $165k - $185k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

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Carriage Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1991

👥 B2C

⚕️ Healthcare Insurance

🤝 Non-profit

B2C • Healthcare Insurance • Non-profit

Carriage Services is a provider of funeral and cemetery services, committed to delivering a premier experience through innovation, partnership, and enhanced service. Established with core values of honesty and integrity, the company operates over 167 funeral homes and 31 cemeteries across 26 states, united in their purpose of supporting families during their time of need. Carriage Services focuses on fostering a culture designed for success, through a supportive and empowered environment for its employees.

📋 Description

• Recruit, hire, develop, coach, and evaluate Managing Partners • Identify and develop high-potential internal and external talent for succession planning and leadership continuity • Hold Managing Partners accountable for financial, operational, customer experience, and people objectives • Conduct monthly business reviews and identify opportunities • Develop and implement customized business plans driving revenue growth, profitability, market share, and customer satisfaction • Partner on employee relations matters, including coaching, performance management, corrective action, and terminations • Support staffing strategies to maximize productivity and service excellence • Collaborate with Financial Planning & Analysis on performance trends and pricing strategies • Analyze performance metrics and use data-driven insights to improve operational effectiveness • Recommend capital investments maximizing ROI and supporting long-term objectives • Ensure compliance with federal, state, and local regulations governing funeral homes, cemeteries, crematories, and sales operations

🎯 Requirements

• Bachelor's degree in Business, Management, Funeral Service, or related field preferred • 5+ years of progressive leadership experience in funeral service, cemetery operations, multi-location management, or sales leadership • Demonstrated ability to lead multiple locations and achieve financial and operational objectives • Strategic and innovative mindset • Excellent organization and problem-solving skills • 50%-75% travel is required • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint) required • Detail oriented and ability to work in a team setting

🏖️ Benefits

• Short Term Incentive Plan • Long Term Incentive Plan • Remote work arrangement

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