Business Process Solution Architect

🔥 26 minutes ago

🇨🇦 Canada – Remote

💵 $136k - $186k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Lead business viability assessment and process discovery for enterprise customer and partner experience initiatives • Translate complex B2B operating processes into Salesforce-ready designs • Facilitate discovery workshops and process walkthroughs across sales, service, partner, and operations domains • Document as-is and to-be process maps, decision flows, and business constraints • Define business outcomes, success metrics, and acceptance criteria for epics and features • Map business processes to standard Salesforce patterns and document options, tradeoffs, and risks • Configure Flow, screen flow, and lightweight experience prototypes in sandbox environments within 24–48 hours of workshops • Maintain conceptual solution artifacts, including capability maps, high-level data models, and integration requirements • Support transformation and cutover milestones with process validation and readiness checklists • Convert discovery outputs into Agile backlog items with dependencies and acceptance criteria in Jira, ADO, or equivalent • Liaise between business stakeholders and internal and vendor delivery teams • Partner with Solution Architecture, experience design, release, and quality teams • Clarify process boundaries, escalation paths, and human-in-the-loop controls for AI-enabled sales and service capabilities • Use approved AI-assisted tools for discovery synthesis, documentation, backlog drafting, and prototype iteration • Recommend standard configuration and automation patterns before custom development

🎯 Requirements

• Bachelor's degree in Business, Information Technology, Computer Science, or Engineering • 7+ years in business process design, business analysis, or Salesforce solutioning in complex B2B or enterprise service environments • Demonstrated experience facilitating workshops and driving process alignment with business and operations leaders • Hands-on Salesforce solutioning across Service Cloud and Experience Cloud • Ability to configure Flows and validate designs in sandbox • Ability to translate business requirements into Agile backlog items and participate in scaled Agile planning • Strong written and verbal communication • Proficiency with collaboration tools such as Miro, Confluence, Jira, and ADO

🏖️ Benefits

• Medical, Dental • Retirement Benefits • Time off and Leave • Short-term and long-term disability • Life Insurance and Accidental Death and Dismemberment • Tuition Assistance • Potential annual bonus, sales bonus, sales commission or local incentive • Vacation pay • Public holiday pay • Paid statutory leaves of absence • Possible retirement contributions • Insured health care, vision and dental benefits

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