Temporary Call Center Universal Agent

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Carters Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1865

🛍️ eCommerce

👥 B2C

🛒 Retail

eCommerce • B2C • Retail

Carters Inc. is a company that specializes in designing and selling a range of high-quality baby products, including teething rings, pacifier clips, pacifier cases, and rattles. With a focus on elegance, originality, and quality, the brand aims to provide stylish and practical solutions for parents seeking thoughtful gifts for newborns and infants. Carters Inc. combines contemporary designs with functional baby essentials to cater to the needs of both babies and their parents.

📋 Description

• Assist customers via Phone, Email, and/or chat • Identify and resolve customer issues • Demonstrate strong customer service and sales skills • Alert management of issues that require escalation • Resolve customer complaints and concerns • Use technology tools to support daily tasks • Participate in training sessions to stay current • Educate customers about products to maximize upsell opportunities • Complete necessary documentation and maintain accurate customer data

🎯 Requirements

• 6+ months of customer service experience • Ability to communicate effectively in both written and verbal communication • Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision • Call center, Retail, and/or E-commerce experience is a plus • Technical aptitude is a plus, but not required

🏖️ Benefits

• Equipment including laptop, mouse, headset, and extra monitor are provided! • 30% employee discount plus additional perks and discount programs