Temporary Call Center Universal Agent

🕒 3 days ago

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Carters Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1865

🛍️ eCommerce

👥 B2C

🛒 Retail

eCommerce • B2C • Retail

Carters Inc. is a company that specializes in designing and selling a range of high-quality baby products, including teething rings, pacifier clips, pacifier cases, and rattles. With a focus on elegance, originality, and quality, the brand aims to provide stylish and practical solutions for parents seeking thoughtful gifts for newborns and infants. Carters Inc. combines contemporary designs with functional baby essentials to cater to the needs of both babies and their parents.

📋 Description

• Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs • Demonstrate strong customer service and sales skills to optimize the experience for each customer contact • Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem • Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent • Use technology tools as directed and within established guidelines to support daily tasks • Participate in individual and team training sessions to stay current with knowledge and best practices • Educate customers on Carter’s and OshKosh products to maximize upsell and cross-sell opportunities • Schedule and manage any required customer follow-ups following Contact Center guidelines • Complete necessary documentation to manage customer complaints and solutions • Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems • Maintain confidentiality of the organization’s customer data

🎯 Requirements

• 6+ months of customer service experience • Ability to communicate effectively in both written and verbal communication • Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision • Call center, Retail, and/or E-commerce experience is a plus • Technical aptitude is a plus, but not required

🏖️ Benefits

• Equipment including laptop, mouse, headset, and extra monitor are provided! • 30% employee discount plus additional perks and discount programs