Customer Care Representative

🕒 August 20

🦌 Connecticut, Maine, +9 more states – Remote

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Casella Waste Systems, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🤝 B2B

👥 B2C

⚡ Energy

💰 $37.5M Post-IPO Debt - Casella Waste Systems on 2025-08

B2B • B2C • Energy

Casella Waste Systems, Inc. is a regional integrated waste management company that collects, transports, processes, recycles and disposes of solid waste for residential, commercial, municipal and industrial customers. Founded in 1975 and operating across the Northeastern U. S. , the company provides services including garbage pickup, dumpster rental, portable toilets, liquid services, compactors, transfer stations, recycling facilities, Subtitle D landfills and a waste-to-energy facility, and emphasizes sustainability by converting waste streams into renewable resources. Casella positions itself on customer-focused, customizable service and environmental responsibility.

📋 Description

• Respond to a high level of inbound customer calls, inquiries, and requests • Research and investigate customer issues to reach resolution • Provide accurate, efficient, prompt, respectful, and courteous responses • Answer or place customer calls to understand and address needs, concerns, and issues • Explain possible solutions and ensure customers feel supported and valued • Actively listen, confirm or clarify information, and diffuse escalated situations • Build rapport with customers and relationships with call center team members • Use job-specific software, databases, scripts, and tools to address customer topics • Meet or exceed call center metrics while providing consistent customer service • Assess customer needs and recommend suitable products or services • Participate in training and learning opportunities • Perform other duties supporting the company vision, mission, and core values

🎯 Requirements

• High school diploma or GED • 2-4 years of customer service or inside sales experience • Legally eligible to work in the US • Outstanding relationship management skills • Excellent listening, communication, and problem-solving skills • Ability to identify and develop sales opportunities • Proficiency with Microsoft Office • Typing proficiency • Working knowledge of Microsoft Dynamics for CRM or similar software systems and related software • Ability to work as part of a team in a collaborative environment • An advanced degree, relevant sales certifications, prior sales experience, and experience or interest in environmental and/or sustainability fields are preferred

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Maternity and parental leave • Flexible spending accounts • Discounted stock program • 401K • Employee awards • Employee assistance plan • Wellness incentive • Tuition assistance • Career pathways • Incentive pay • Opportunities for advancement with the career paths program