Bilingual Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $50k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Caseware

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

🏢 Enterprise

☁️ SaaS

Finance • Enterprise • SaaS

Caseware is a global leader in providing software solutions for accounting, auditing, and financial reporting. Their products, such as Caseware Cloud and Caseware Working Papers, are designed to modernize accounting practices, streamline audits, and provide robust financial reporting tools for accounting firms, corporations, and government entities. Caseware is renowned for integrating advanced technologies, including AI-driven tools, to enhance efficiency and insight for its users. Their offerings are localized to meet regional standards and cater to diverse sectors, including public and private organizations. With a focus on transformation through technology, Caseware supports over 500,000 accounting professionals in more than 130 countries.

📋 Description

• Respond to inbound client-related inquiries about CaseWare International’s offerings • Provide product overviews, licensing information, pricing, order processing, and related assistance • Build rapport quickly to nurture relationships with clients and potential clients • Become a product expert • Use Microsoft Dynamics CRM to track activities and opportunities • Work with clients and the Success and Sales Teams to advance Caseware’s vision in the North American market • Perform other ad hoc activities as required

🎯 Requirements

• Post-secondary education • French is a strong asset • Strong verbal and written communication skills • Aspirations to grow professionally in the Customer Service, Success, and Sales environment • Team player with a “roll up your sleeves” attitude toward getting work done • Organizational skills to keep contacts and prospects organized • Two years of customer service experience in the software sector or a similar role is considered an asset • An understanding of, or experience working in, the accounting or financial audit industry is considered an asset • Must reside in and be eligible to work in Canada

🏖️ Benefits

• Cutting-edge technology and impactful software solutions • Collaborative, supportive, and inclusive team culture • Flexible work options and remote opportunities • Generous time-off policies • Competitive salary • Health insurance • Retirement plans • Recognition programs • Performance bonuses and/or commission • Career growth opportunities • International projects and collaboration with a diverse, global team