Product Support Specialist, Tier 1

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $38.8k - $48k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fullsteam

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏥 Healthcare

📦 Logistics

Automotive • Healthcare • Logistics

Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.

📋 Description

• Serve as the first point of contact for customers through phone, email, and screen sharing • Support and guide clients using WebRezPro software • Keep current on all WebRezPro features and functionality • Document client interactions, issues, and resolutions accurately in Zendesk • Collaborate with Programming and Sales teams to ensure a positive client experience • Take on additional tasks as priorities shift or business needs change • Maintain the schedule needed to provide consistent client support • Provide additional coverage through the required Standby program

🎯 Requirements

• Full-time position working four (4) 10-hour shifts per week • Schedule may include weekends and holidays as part of regular rotation • Participation in a Standby program is required • Familiarity with property management systems is highly preferred • Strong critical-thinking and problem-solving skills • General understanding of computer systems, hardware, and networking • Previous technical support experience is strongly preferred • Ability to prioritize tasks and manage multiple requests in a fast-paced environment • Thorough knowledge of computer software, hardware, internet applications, networks, and operating systems • Strong work ethic and ability to work independently in a remote setting • Must have experience in support and/or customer relationship management • Ability to understand software products, including Microsoft Office and Google Workspace • Experience in hospitality or tourism industry is desired • Comfortable working collaboratively as part of a fully remote team • Three (3) years customer-facing experience, ideally supporting software applications

🏖️ Benefits

• Medical • Extended Health and LTD plan • Dental • Vision • RRSP (with employer match) • Health Spending Account • Flexible paid time off