Director, Quality Assurance

🔥 31 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

🔧 QA Engineer (Quality Assurance)

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CATALIS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏛️ Government

☁️ SaaS

Government • SaaS

CATALIS is a government technology solutions provider that empowers municipalities, counties, states, and federal agencies with a suite of integrated solutions designed to enhance public engagement, streamline workflows, and improve operational efficiencies. Offering services in payments, tax & CAMA, court case management, public works, citizen engagement, and regulatory compliance, CATALIS specializes in creating customized technology solutions that meet the specific needs of government entities across North America. Focused on the future of government software, CATALIS assists in the digital transformation of government operations by providing SaaS and integrated payments platforms that support all levels of governance.

📋 Description

• Establish and lead a centralized shared services QA organization based in India across five product verticals • Define the target operating model, team structure, roles, and service delivery framework • Design and implement governance, SLAs, demand management, capacity planning, and resource allocation processes • Establish unified quality standards, policies, methodologies, and best practices • Own the QA roadmap and champion shift-left quality across the SDLC • Directly manage and develop offshore QA Managers in India and their QA Analyst teams • Build high-performing teams through hiring, onboarding, mentoring, career development, and skill-building programs • Establish communication and collaboration practices across India-based teams and US/Canada stakeholders • Drive KPIs, reporting cadences, engagement, and change management during team consolidation • Develop and execute AI-augmented quality engineering and intelligent automation initiatives • Evaluate and govern AI-assisted testing tools and establish responsible-use standards • Architect standardized test automation frameworks using Playwright or comparable tools • Integrate automated testing into CI/CD pipelines and promote reusable components and utilities • Lead enterprise-wide adoption of the Aqua test case management platform • Oversee test strategies, plans, cases, and execution across functional, regression, integration, performance, and UAT testing • Define performance testing strategy and oversee load, stress, soak, and spike testing • Establish performance baselines, SLA thresholds, entry and exit criteria, and release-readiness standards • Align QA activities with Scrum and DevOps methodologies using Jira • Represent QA in client-facing discussions and communicate quality risks, timelines, and mitigation strategies • Report QA program status, shared services metrics, and roadmap updates to executives and clients • Own enterprise accessibility testing and WCAG 2.2 Level AA compliance • Define accessibility standards and tooling, integrate checks into CI/CD, and oversee audits and remediation • Maintain VPATs for each product • Define enterprise QA metrics and drive continuous improvement, knowledge sharing, documentation, and communities of practice

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience • 10+ years of experience in Quality Assurance • 5+ years in a senior leadership or director-level role • Proven experience building and leading a centralized shared services QA organization, ideally in India; this is a critical requirement • Experience with operating model design, team structure, SLA definition, demand management, and cross-vertical service delivery • Demonstrated success managing large-scale offshore QA teams in India • Deep understanding of the India talent market, engagement models, communication strategies, cultural nuances, and performance management across time zones • Track record of consolidating fragmented or siloed QA functions into a unified organization with standardized processes and tools • Experience leveraging AI and emerging technologies to transform QA practices • Experience with AI-assisted testing tools, intelligent test generation, and predictive quality analytics • Hands-on experience with modern test automation frameworks such as Playwright, Selenium, or Cypress • Experience implementing an enterprise test case management platform • Experience leading WCAG 2.2 Level AA accessibility testing programs • Experience with accessibility tooling, audits, and remediation workflows • Experience defining and implementing performance and load testing strategies, including tools such as k6, Locust, or JMeter, and CI/CD integration • Deep expertise in shift-left testing and embedding quality into early SDLC phases • Strong proficiency with Jira for defect tracking and QA workflow management • Ability to engage and communicate effectively with clients, executive stakeholders, and cross-functional teams across geographies • Strong understanding of Scrum and DevOps/CI/CD practices • Exceptional change management and organizational development skills • Willingness and ability to travel to India periodically, estimated at 15–20% • Preferred: enterprise SaaS, government technology, or multi-vertical software product experience • Preferred: familiarity with government technology domains • Preferred: GCC or shared services center setup and operations experience • Preferred: ISTQB Advanced or Expert certification or equivalent

🏖️ Benefits

• Competitive salary and benefits package • Health, dental, and vision insurance • Unlimited PTO (paid time off) • HSA and FSA options • 401(k) plan with matching contributions • Paid parental leave • ABLE matching contributions for the disability community • Employer-paid short-term and long-term disability insurance • Group term life insurance • Financial and legal assistance through the EAP (Employee Assistance Program) • Opportunities for professional development and career advancement • Mission-driven, dynamic, and supportive work environment • Opportunity to impact government services and citizens' lives